topic New phone, no Spotify content in Android https://community.spotify.com/t5/Android/New-phone-no-Spotify-content/m-p/7497559#M228443 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P><STRONG>australia</STRONG></P><P>Samsung mobile</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I have lost my Spotify library on a new phone, I seem to be locked out of my premium account on both my old and new android phones and so can’t access my music. In an attempt to fix the problem I uninstalled Spotify on my old phone. My display name is Ned and I believe our family subscription is under my partners gmail account.</P> Sat, 11 Jul 2026 00:07:55 GMT Smalo62 2026-07-11T00:07:55Z New phone, no Spotify content https://community.spotify.com/t5/Android/New-phone-no-Spotify-content/m-p/7497559#M228443 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P><STRONG>australia</STRONG></P><P>Samsung mobile</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I have lost my Spotify library on a new phone, I seem to be locked out of my premium account on both my old and new android phones and so can’t access my music. In an attempt to fix the problem I uninstalled Spotify on my old phone. My display name is Ned and I believe our family subscription is under my partners gmail account.</P> Sat, 11 Jul 2026 00:07:55 GMT https://community.spotify.com/t5/Android/New-phone-no-Spotify-content/m-p/7497559#M228443 Smalo62 2026-07-11T00:07:55Z Re: New phone, no Spotify content https://community.spotify.com/t5/Android/New-phone-no-Spotify-content/m-p/7497646#M228445 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/27328885">@Smalo62</a>, thanks for reaching out to the Community!<BR /><BR />Can you try following <A href="https://community.spotify.com/t5/FAQs/Finding-your-login-details/ta-p/5182392" target="_blank" rel="noopener">these steps</A> to find your Spotify login details? Your saved content doesn't get deleted when you get a new phone or when you change your device information.&nbsp;</P> <P>&nbsp;</P> <P>Let me know how this goes!</P> Sat, 11 Jul 2026 03:01:58 GMT https://community.spotify.com/t5/Android/New-phone-no-Spotify-content/m-p/7497646#M228445 Billy-J 2026-07-11T03:01:58Z