topic Computer freezes and locks up when syncing with Galaxy s3 in Android

Computer freezes and locks up when syncing with Galaxy s3

stoph311 — Tue, 21 Jan 2014 03:15:32 GMT

Hello,

I have been searching for a related issue but have been unable to find a solution. I am trying to sync a playlist to my galaxy s3. Every time I connect my phone to the wifi network, the syncing process begins. After 1-3 minutes of syncing songs, my computer completely freezes. Note: This is not an issue of spotify app freezing on either phone or PC, but, rather, my entire windows operating system locking up. My only option is to do a force restart of my PC.

I am running Windows 7 64 bit.

I have tried turning off Hardware Acceleration and reducing cache size to 1 gb. These ideas made no difference...still froze up. Any ideas or solutions would be most welcome. Thank you!

Re: Computer freezes and locks up when syncing with Galaxy s3

Joe — Tue, 21 Jan 2014 11:28:57 GMT

Hi. As a first step, could you try reinstalling your desktop client. If you still have issues, could you see if this happens with a different playlist?

Re: Computer freezes and locks up when syncing with Galaxy s3

stoph311 — Wed, 05 Feb 2014 03:59:02 GMT

Thank you for the suggestion. Unfortunately, this did not work. I have completely removed and then reinstalled Spotify, and just tried to sync my songs. Computer froze again, leaving me with a hard reset as the only option.

Re: Computer freezes and locks up when syncing with Galaxy s3

Joe — Wed, 05 Feb 2014 19:45:15 GMT

This is definitely weird. You're not also using a USB connection? Let's go for broke - could you reinstall spotify on both the PC and your mobile.

Re: Computer freezes and locks up when syncing with Galaxy s3

stoph311 — Sat, 19 Apr 2014 18:58:41 GMT

Unfortunately, I have done both now and am still having the issue 😞

Re: Computer freezes and locks up when syncing with Galaxy s3

Peter__ — Sat, 19 Apr 2014 20:25:02 GMT

Are you trying to sync local files or is it content from Spotify? If it's just content from Spotify, you should be able to sync it without your desktop client.

Re: Computer freezes and locks up when syncing with Galaxy s3

stoph311 — Sat, 19 Apr 2014 22:04:26 GMT

I am trying to sync local files.

Re: Computer freezes and locks up when syncing with Galaxy s3

Peter__ — Sat, 19 Apr 2014 22:51:24 GMT

Don't think I have seen any other reports of this lately. I'm assuming once the computer freezes, Spotify on the S3 stops synching?