topic Re: Bug with latest android version. Mute tracks in offline mode in Android

Bug with latest android version. Mute tracks in offline mode

ErichBuhler — Sat, 01 Feb 2014 18:07:22 GMT

I am having a serious issue with the new Spotify version for Android.

As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound will be available in many of those tracks even the UI indicates it is being played correctly.

In order to correct that, you have to go online and play the song again.

How should I report a bug?

Thanks,
Erich.

Re: Bug with latest android version. Mute tracks in offline mode

Joe — Sat, 01 Feb 2014 20:01:32 GMT

Hi. Could you try reinstalling spotify to see if it fixes this issue. If you still have problems, please provide some additional information:

Your device
Android version
Do you have a Free, Unlimited or Premium account
Space left on your device
Space left on your internal SD card
Space left on your External SD card (if applicable)
Is your device rooted?
Are you using a custom ROM, if so which one, exactly?
Is your external SD card used as storage location?
Your mobile Spotify version
Your desktop Spotify version (if applicable)

Re: Bug with latest android version. Mute tracks in offline mode

ErichBuhler — Sun, 02 Feb 2014 03:22:45 GMT

Thanks for your answer. I still have the issue after reinstalling.
How should I file a report for the bug with the following informatio?

Star V12 MTK6577
Android 4.03
Premium account
Space left on your device: 120 MB
Space left on your internal SD card: 1.73 GB
Space left on your External SD card: 27.47 GB
Is your device rooted?: NO
Are you using a custom ROM, if so which one, exactly?: NO
Is your external SD card used as storage location?: YES
Your mobile Spotify version: 0.7.5.698
Your desktop Spotify version (if applicable): Ubuntu Linux (latest)

Re: Bug with latest android version. Mute tracks in offline mode

Joe — Sun, 02 Feb 2014 21:07:36 GMT

Could we check that it's not an issue with your external SD card? If you could uninstall spotify, remove the SD card then download the app from Play and install it, does the issue still persist?

Re: Bug with latest android version. Mute tracks in offline mode

kroman — Mon, 02 Mar 2015 10:37:39 GMT

I've got the same. Reinstalation fix it for short time.

HTC Desire 310
Android 4.2.2
Premium account
Space left on your device: 345 MB
Space left on your internal SD card: -
Space left on your External SD card:1.8 GB
Is your device rooted?: NO
Are you using a custom ROM, if so which one, exactly?: NO
Is your external SD card used as storage location?: YES
Your mobile Spotify version: 2.2.0.636
Your desktop Spotify version (if applicable): no desktop