topic Re: Download button is gone? in Android

Download button is gone?

markie301 — Mon, 03 Feb 2014 11:22:14 GMT

Hello everyone,

ive got spotify premium. The first day i downloaded a tracklist, wich worked good. But now the download button is gone, even if i press and hold location of the album it wont download or say anything about downloading.

Also, my downloaded tracklist doesnt work in offline modus!? Not on my tab and not on my phone!?

how can is solve this problem?

I use a samsung galaxy tab 2 and a samsung galaxy 4 android phone.

regards, Mark

Re: Download button is gone?

Peter__ — Mon, 03 Feb 2014 11:43:45 GMT

Have you tried logging out and back in again? It sounds like the application doesn't think you are using a Premium account.

Re: Download button is gone?

markie301 — Mon, 03 Feb 2014 14:10:18 GMT

i have tried it, but it doesnt work! strange because the first day i could download and :s

Re: Download button is gone?

Peter__ — Mon, 03 Feb 2014 14:38:00 GMT

Is your account showing as premium on your overview?
https://www.spotify.com/account/overview/

Re: Download button is gone?

markie301 — Mon, 03 Feb 2014 15:06:53 GMT

Yes it does, i says i use a spotify premium account.

Re: Download button is gone?

markie301 — Fri, 07 Feb 2014 10:55:06 GMT

Has enyone got a solution for me, or an adress where i can contact spotify? Im paying 10 a month for songs i cannot listen offline?!

Re: Download button is gone?

Joe — Fri, 07 Feb 2014 11:21:32 GMT

You can get in touch with the payment team using the contact form. . If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Are you logging in with facebook or with a username? What doei it show as your user name in your account overview? It definitely says you have an active premium subscription - not unlimited?

Re: Download button is gone?

markie301 — Fri, 07 Feb 2014 13:35:40 GMT

Thanks for your reply. In my account overview it says i have got a premium account.

The first day i could download, the second day till now....nothing?:S how is this possible?

I use a username and password to log on.

Re: Download button is gone?

Adam — Fri, 07 Feb 2014 13:36:51 GMT

Could you post a screenshot of the top of one of your playlists? It'd be helpful to see what you're seeing.