topic Re: Issue with Facebook Login on Android - going round in circles in Android

Issue with Facebook Login on Android - going round in circles

user-removed — Fri, 15 Feb 2013 13:26:57 GMT

Hi,

Hope someone can help.

When loading Spotify on my phone it asks for my login details, I select Login via Facebook. It connects to Facebook, logs me in, briefly shows me my downloaded playlists and then immediately bounces me back to a Spotify ad which says “Discover Great Music with your friends” and asks me to login again.

Steps I took are:

Selected Spotify on my Galaxy S2

Chose “login via Facebook”

What I expected to happen is for Spotify to load and give me my playlists to choose from

I have been through the “Troubleshooting Spotify on Android” and followed it pretty much to the letter. The only deviation I have had to make is that I cannot manually delete the com.spotify.mobile.android.ui folder. It seems the uninstall process deletes it.

I removed the battery as part of the restart process.

I have read the connection troubleshooting tips be don’t think they are relevant

Device is a Galaxy S2 running Android 4.0.4

I think I have a Premium account

Space left on phone is 10.8gb of 11.5gb

Space left on external SD card is 1.83gb of 1.86gb

Device is not rooted

No Custom ROM

External SD card NOT set as storage location

Have always used Spotify version from the App Store

Issue is common across both WiFi and 3g

Can’t get Spotify version – it’s whatever is on the App store today

Mobile provider is 3 (UK)

I use Facebook to login – I have changed my Facebook password and deleted all the registered devices

Thanks in advance

Re: Issue with Facebook Login on Android - going round in circles

fisinio — Fri, 15 Feb 2013 17:18:37 GMT

I`ve got the same problem on my HTC Incredible S, I can`t login via facebook.

Re: Issue with Facebook Login on Android - going round in circles

licenced — Sun, 17 Feb 2013 19:11:10 GMT

Hi guys. When you see that second login screen select 'I'm new to Spotify' and it should take you straight in assuming your login the first time worked OK

Re: Issue with Facebook Login on Android - going round in circles

user-removed — Fri, 22 Feb 2013 18:30:34 GMT

Thank you for that - wish I had tried it earlier

The message that comes up on the phone is misleading and suggests that you are not logged in and are going around in circles

Thanks again - much appreciated

Re: Issue with Facebook Login on Android - going round in circles

htcuser23 — Tue, 04 Mar 2014 10:23:33 GMT

Hey,

I just got a replacement HTC one phone and my spotify account does not log in. Basically when I try to log on through FB it goes to "spotify would like to access...." pop up then bounces me back to log on screen. Tried unistalling, resetting password with no avail. Frustrating as hell

Any help would be appreciated

Re: Issue with Facebook Login on Android - going round in circles

Peter__ — Tue, 04 Mar 2014 10:25:19 GMT

Is your Facebook app up to date?

Re: Issue with Facebook Login on Android - going round in circles

htcuser23 — Tue, 04 Mar 2014 10:31:05 GMT

Yup, have the latest version installed

Re: Issue with Facebook Login on Android - going round in circles

Daniel — Tue, 04 Mar 2014 10:43:18 GMT

Just to check is that the latest normal version or are you part of the Alpha/Beta?

Re: Issue with Facebook Login on Android - going round in circles

Peter__ — Tue, 04 Mar 2014 12:34:24 GMT

Also do you have any advanced security features enabled on Facebook such as login verifications?