topic Connection available without showing an error in Android

Connection available without showing an error

raul_monkey — Wed, 19 Mar 2014 13:10:58 GMT

Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help because I have a paid account Primium.

Re: Connection available without showing an error

Joe — Wed, 19 Mar 2014 13:39:50 GMT

Are you trying to synch local files or download spotify content? Does this happen over wifi and 3G?

Re: Connection available without showing an error

raul_monkey — Wed, 19 Mar 2014 13:50:03 GMT

I'm trying to download files to my smartphone, but this happens when I use my wifi connection (home and office) or 3G.

Re: Connection available without showing an error

Joe — Wed, 19 Mar 2014 13:59:31 GMT

Could you try reinstalling Spotify. If that doesn't help,reset your devices from this page.

If you still have issues, please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.