topic Re: Can't go online in Android

Can't go online

steve_guy — Sat, 28 Apr 2012 10:06:14 GMT

I'm a Premium account holder. I use S primarily on my Galaxy s2(Android ICS). Can't now go online at all to add new tunes to Playlists etc. Also, Spotify is not recognising my phone under 'Devices' on my PC.

Help!

Steve

Re: Can't go online

Sam — Sat, 28 Apr 2012 11:42:57 GMT

Hi Steve,

I've just moved your post over here, as it's an Android problem. Have you tried the brand new preview app at all? You can get your hands on it from here: https://www.spotify.com/download/previews/

Re: Can't go online

steve_guy — Sat, 28 Apr 2012 12:54:48 GMT

Yeah..I downloaded it...it was the first thing I tried. Any more ideas?

Re: Can't go online

Sam — Sat, 28 Apr 2012 14:04:48 GMT

Firstly, I would suggest a clean reinstall. I need to, really. But it really does work sometimes.

The second idea may seem a little strange, but could you head to our website and change your Spotify password. You can do so from here: https://www.spotify.com/account/profile/

If you could then make sure you log in with the username 'steve_guy' and your Spotify password.