topic Not getting what I paid for... in Android

Not getting what I paid for...

zachblumenthal — Sun, 23 Mar 2014 15:40:56 GMT

As with the many other threads/posts that have been submitted in the last many months, my premium upgrade receipt came to my email, but I'm still stuck in the horrible world of spotify free. I've researched the forums and tried everything, including reinstalling the phone app. I don't have access to my computer where the program is probably still up and idle but this should not stop me from upgrading successfully. Please help, the upgrade should be instantaneous!

Re: Not getting what I paid for...

Sam — Sun, 23 Mar 2014 15:55:32 GMT

It can take a few moments to upgrade sometimes, are you still having trouble?

Re: Not getting what I paid for...

Andrews32 — Sun, 23 Mar 2014 16:31:00 GMT

Welcome to the wonderful world of Spotify support! Unfortunately, we've been waiting more than 7 months for a response on a vital feature that was removed from Android and they won't acknowledge whether it's a bug, intentional, or will ever be fixed: http://community.spotify.com/t5/Help-Android/Search-history-on-Andriod/td-p/575104

If that's the kind of service you want to pay for, by all means continue.

Re: Not getting what I paid for...

Joe — Sun, 23 Mar 2014 16:39:07 GMT

lol @Andrews32 - now that's what I call opportunism!

Re: Not getting what I paid for...

Andrews32 — Sun, 23 Mar 2014 19:12:58 GMT

Gotta do what I can! I'm honestly shocked it hasn't been resolved one way or the other and I've still been paying all these months. If I can prevent one person from becoming a stooge like me, at least I'll have done something positive with this issue. Unlike the Spotify dev. team :$

Re: Not getting what I paid for...

zachblumenthal — Mon, 24 Mar 2014 23:58:49 GMT

I have an iPhone though. Premium service came on after about 7 hours of waiting and reinstalling and fidgeting, all which was probably futile. Most likely it was just slow to give me back my premium access. I was going to let it all slide and be done with it, but I got off work today to hit the gym and WHAM I got slammed with that god awful NAPA auto parts ad and the ungodly 6 track skip limit. Lo and behold I lost my premium access. This is kind of driving me ape **bleep**. I use spotify everywhere I go. Car, house, exercise... I feel super betrayed dudes! Can we please start a thread just troll bombing these **bleep**ers to open up a phone rep group. My god, Verge came out with an article today saying that Apple is considering Spotify a competitor to iTunes. Can Spofitfy get it together? I'm all for the Spotify wave, but I'm out if this keeps happening. I'll just go back to pirating music....moral of the story, after reinstalling the desktop app and the phone app and turning my phone and computer on and off (who knows what would work, I almost considered doing a rain dance or something else psychotic) the app finally recognized my royal elite badass status of PREMIUM GODNESS and now I'm back to loving it. But god, the pain still lingers from when they left me cold and hungry... 😞

Re: Not getting what I paid for...

Andrews32 — Tue, 25 Mar 2014 02:01:15 GMT

We know exactly how you feel. And we've been paying for seven months after they removed an essential feature with no acknowledgment. I cannot say whether any other streaming company has better service, but I can't imagine it being worse.