topic Re: premium error in Android

premium error

FrankishSaxon15 — Mon, 24 Mar 2014 14:56:55 GMT

Hello I apologize of this has been done before, I checked some other threads but didnt fine my exact problem listed.

Yesterday I paid for a premium account and it seems to have glitched up, whenever I open the app 80% of the time it still believes I have a free account and only after I turn my phone off/on it will briefly recognize my premium status.

I have logged in and out and re installed the app and am still suffering the same is sure, please help and thank you.

Re: premium error

Peter__ — Mon, 24 Mar 2014 16:34:41 GMT

We had some reports of this yesterday but people posted back to say it was no longer an issue today. Are you still seeing this?

Re: premium error

FrankishSaxon15 — Mon, 24 Mar 2014 16:40:08 GMT

Yes unfortunately the problem still persists

Re: premium error

Peter__ — Mon, 24 Mar 2014 16:42:45 GMT

I have just raised this issue with the Spotify team, will let you know if I hear anything.

Re: premium error

FrankishSaxon15 — Mon, 24 Mar 2014 16:48:51 GMT

Thank you very much. I hope to see this problem reach a conclusion soon.

Re: premium error

RaikenXe — Mon, 24 Mar 2014 17:12:35 GMT

Not to hijack the topic but this is happening to me as well. Using a Nexus 5 if it matters.