topic Music won't play? in Android

Music won't play?

Nattie098 — Sat, 28 Apr 2012 19:35:56 GMT

My spotify account won't play my music on both my Windows and android. I have the free version of Spotify.

When I try to play it on my Windows, I can click on the song, but it just never starts. I have re-installed the updated version of Spotify and still nothing works.

When I try to play music on my android, the songs are grayed out and when I try to click on one a window pops up saying "Streaming is only available to Premium subscribers" what does that mean? It also says to "Sync from Computer" but I have the same playlists on my computer and android, so I don't know what that means.

Please help,

Natalie

Re: Music won't play?

licenced — Sun, 29 Apr 2012 12:55:04 GMT

For the Android question it means what it says - streaming and downloading to mobile is only available to Premium (£10/$10/€10 a month)

Dave

Re: Music won't play?

Nattie098 — Mon, 30 Apr 2012 00:57:09 GMT

So I can't have spotify on my phone at all without paying?

Re: Music won't play?

user-removed — Mon, 30 Apr 2012 06:41:07 GMT

No, it's meant to be one of the main draws of the premium account.

Re: Music won't play?

David — Mon, 30 Apr 2012 09:54:24 GMT

Natalie,

Could you tell us what version of the Windows Operating System you are using?

Re: Music won't play?

Tara9822 — Wed, 02 May 2012 04:19:00 GMT

I have a mytouch 3g I have no credit/debit cards,no PayPal, nothing...how ever I do have a money order i just ft could I use that? It says I have to use some kind of collateral to get the 30 day trial.

Re: Music won't play?

Sam — Wed, 02 May 2012 09:10:18 GMT

Tara9822 - Payment details will be needed to activate the free 30 day Premium trial, I'm afraid. You just need to cancel it at any time within those 30 days and we won't charge you a penny.

Re: Music won't play?

mrbingo — Wed, 02 May 2012 10:15:35 GMT

You have to have a premium accoutn to listen on the Android? Why can't it have an ad version? OK unistalled.

Re: Music won't play?

licenced — Wed, 02 May 2012 13:28:52 GMT

Because listening on mobile devices is one of the key features of Premium.

Re: Music won't play?

bmhardin — Mon, 17 Sep 2012 19:36:21 GMT

I have spotify loaded on my PC at work and for some reason it just started acting up today. When I open the program it doesn't;t allow me the option to play, play is grayed out-

I have the free version but I thought you could play as much music as you wanted?

Is there a new version or something I need to download to continue listening?

Re: Music won't play?

licenced — Tue, 18 Sep 2012 17:14:30 GMT

Is it giving a message about being offline at all? As you use it at work, perhaps the network admins have disabled access as spotify uses the p2p protocol which can required a lot of data

Re: Music won't play?

user-removed — Thu, 20 Dec 2012 22:54:16 GMT

I've just bought a premium subscription, but every song I touch on my phone says streaming is only available for premium members. I can add the song to my saved playlist and listen to it that way, but why can't I stream? I have a Galaxy SII Epic 4G Touch with Sprint.

Re: Music won't play?

Marco — Thu, 20 Dec 2012 23:09:37 GMT

It sometimes takes a while till Premium is activated on all devices.

Try loging out, restart your device and log in again. Mostly this step helps already.

Re: Music won't play?

user-removed — Thu, 20 Dec 2012 23:31:52 GMT

Ok it worked, and I'm able to stream now! Thanks!

Re: Music won't play?

madfinn — Wed, 26 Dec 2012 20:02:45 GMT

it played before now not if icant play on phone will drop premimum