topic Re: Help in Android

Help

Parab3llum — Fri, 27 Apr 2012 20:34:40 GMT

I have just got my new Samsung Galaxy Ace S from virgin mobile on contract and i was also given 3 months free premium with the phone and it worked fine for 2 days and now it wont let me listen to my music and im not wasiting my phone memory to sync all my music on there. Help?

Re: Help

licenced — Fri, 27 Apr 2012 21:42:30 GMT

So what exactly is it doing?

If you haven't already, try installing the beta release: http://www.spotify.com/us/blog/archives/2012/04/19/new-android-preview/

Re: Help

Parab3llum — Sun, 29 Apr 2012 11:23:08 GMT

Ill give it a try and nothing it wont play music anymore the app is just sitting there.

Re: Help

Parab3llum — Sun, 29 Apr 2012 11:31:29 GMT

Its says my free trail has expired but what happened to my 3 months premium then?

Re: Help

Sam — Sun, 29 Apr 2012 12:02:08 GMT

Parab3llum - I've had a look at your account linked to your Facebook account and it's appearing as a free account. Have you applied your Premium code to it all yet? It looks like a subscription problem, so it's really worth getting in touch with the company that gave you the code.

Re: Help

Parab3llum — Sun, 29 Apr 2012 12:09:58 GMT

I didn't get a code it just says i get three months free premium. http://www.virginmobile.com/vm/viewHandsetWithAllTariffs.do?offeringId=12376164

Re: Help

Sam — Sun, 29 Apr 2012 12:25:40 GMT

You'll need to get in touch with Virgin for this. They'll be able to help you apply the Premium to your account. Just call 789 from your Virgin Mobile phone, or you can call 0845 600 0789.

Re: Help

Parab3llum — Sun, 29 Apr 2012 12:29:50 GMT

Ok thank you very much.

Re: Help

Sam — Sun, 29 Apr 2012 12:48:02 GMT

You're very welcome. Let us know if you have any trouble.