Error message on start up

zem2000 — Thu, 24 Apr 2014 12:34:20 GMT

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Description

Opening spotify from device, error message displays as per image. Selecting okay leave a spotify fromt page, but nothing else. The error mesage can be cancelled by presing okay twice, but the application remains unusable.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

Open spotify

Spotify displays error message

What I expected to happen

I expected teh application to open

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Sony Xperia Z1

Device’s Operating System

4.4 Kitkat

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

3GB

Space left on your SD card (if applicable)

31GB

Space left on your External SD card (if applicable)

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

Yes

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

My mobile Spotify version

0.7.9.1170

My desktop Spotify version (if applicable)

My mobile provider and country

Vodafone, UK

My username

zem2000

Do you have a Spotify (non-Facebook) login?

Are you logging in with Facebook or with your Spotify login details?

Facebook

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

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Re: Error message on start up

robboten — Sat, 26 Apr 2014 06:51:45 GMT

Same issue for me. SGS4 4.4.2. Have tried offline mode, airplane mode, formatted sd-card, uninstalled app, factory reset of phone. Only thing that works is to restart the phone. Everytime I like to use spotify. Am premium user.

Re: Error message on start up

Joe — Sat, 26 Apr 2014 08:57:37 GMT

Hi. Can you try reinstalling spotify with the external SD card removed.

Re: Error message on start up

zem2000 — Tue, 06 May 2014 14:33:29 GMT

I did as advised and i can now open spotify. Not used it in anger as yet, but will do so this evening.

topic Re: Error message on start up in Android

Error message on start up

Re: Error message on start up

Re: Error message on start up

Re: Error message on start up