topic Re: Sound stops working on my HTC One in Android

Sound stops working on my HTC One

MrShaneH — Mon, 17 Jun 2013 15:32:19 GMT

Hi,

I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again.

Right I can't listen to offline files, radio or anything.

- Sound just stops between tracks.

- Doesn't matter if I'm using Wifi or my carrier's data network.

- The play time bar says the track is playing.

- Pausing, skipping to next track, changing stations or playlists doens't help.

Is there anything I do about this?

Thanks

Re: Sound stops working on my HTC One

Liam — Mon, 17 Jun 2013 15:55:19 GMT

I've never had it effect offline files. Have you tried to change the quality setting?

Liam

Re: Sound stops working on my HTC One

MrShaneH — Tue, 18 Jun 2013 11:01:07 GMT

Changing the quality settings didn't make a difference but I have noticed something.

The issue appears to resolve itself when sound from another application, ( an email notification, using my default music player etc ) plays.

When another sound plays and I go back to spotify the radio/playlists/offline files work again...

Is it possible that android has some power saving feature that mutes the sound and doesn't recognize spotify as an app that can unmute it?

I have power saving switch off by default by the way...

Re: Sound stops working on my HTC One

Sfarmer528 — Fri, 09 May 2014 19:28:38 GMT

Hey did you ever find a solution to this? I'm currently having the same problem on my HTC One and Spotify Customer Service isn't helping much...

Re: Sound stops working on my HTC One

duffusion — Fri, 09 May 2014 19:46:31 GMT

Same thing happens with my nexus 5. Audio plays for about 5 seconds, then continues to play with no sound. Volume controls effect the ringer, as if android doesn't recognize any sound is playing. Unplugging headphones doesn't pause the music.

Re: Sound stops working on my HTC One

duffusion — Fri, 09 May 2014 19:47:32 GMT

Adding that reinstalling and rebooting doesn't fix the issue.