topic Re: locked in offline mode in Android

locked in offline mode

aimeethomas — Fri, 23 May 2014 17:12:27 GMT

Hey
So I started the free seven day trial yesterday but it won't let me do anything just keeps me in offline mode. Can't even listen to music. Please help.

Re: locked in offline mode

Peter__ — Fri, 23 May 2014 18:20:36 GMT

Strange, does a re-install make any difference?
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Re: locked in offline mode

aimeethomas — Fri, 23 May 2014 18:55:35 GMT

Nope did nothing

Re: locked in offline mode

Peter__ — Sat, 24 May 2014 00:30:23 GMT

Do you get any more detailed error messages or numbers?

Re: locked in offline mode

kogl — Sun, 25 May 2014 08:13:35 GMT

I have a similar issue, I get the message that I'm off line whenever I'm not connected to a wifi. It started a few weeks ago and the problem comes and goes. I check my connection every time and it's not an isp related issue.

Re: locked in offline mode

kogl — Sun, 25 May 2014 08:13:39 GMT

Re: locked in offline mode

Peter__ — Sun, 25 May 2014 12:12:50 GMT

Do you get the same issue on mobile network too?

Re: locked in offline mode

kogl — Mon, 26 May 2014 18:16:33 GMT

Nope

Re: locked in offline mode

Peter__ — Mon, 26 May 2014 19:18:45 GMT

That does point to a connectivity issue on your network. Does your router have a firewall? It's also worth making sure uPnP is enabled.