topic Stuck in Offline Mode since installing updated Android app. in Android

Stuck in Offline Mode since installing updated Android app.

DantesPop — Wed, 28 May 2014 14:42:27 GMT

Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in online mode regardless of what I try. I have tried 4G (full signal) and WiFi, I have tried removing and re-installing the app, I have tried the clear cache options, several reboots of the phone. No matter what I try I cannot get the app to do anything as it just reports that it is in offline mode. Please let me know what I can do to resolve this as I am new subscriber and this has made the app completely unusable.

Re: Stuck in Offline Mode since installing updated Android app.

Battsman — Sat, 16 Aug 2014 19:49:53 GMT

Similar problems here - if I logout, reboot the phone , and log back in I generally can use it for a while, but if I switch from mobile to WiFi, or vice versa... out of luck again. paying for a service that requires these hoops... there are other music services out there - surely one of then has a fully functional app....

Re: Stuck in Offline Mode since installing updated Android app.

Jordi — Sat, 16 Aug 2014 19:56:57 GMT

Hi both, welcome to the community.

Have you done a clean reinstallation of Spotify yet?

Re: Stuck in Offline Mode since installing updated Android app.

higor — Tue, 07 Apr 2015 02:11:35 GMT

I have the same problem motorola droid maxx android 5.0.1

Re: Stuck in Offline Mode since installing updated Android app.

user-removed — Wed, 08 Apr 2015 04:51:03 GMT

I've also been having this problem for the last 3 or 4 days. The app is stuck on offline mode even though I have plenty of signal or even wi-fi. I'm running Android 4.4.2 on an LG Volt.

Re: Stuck in Offline Mode since installing updated Android app.

7Schwaene — Wed, 08 Apr 2015 08:16:15 GMT

I have the same problem with my newly updated S5. All worked fine until yesterday. I'm a premium user as well and I'm really angry. I already tried many clean reinstallations and it won't help. Since I'm mainly using spotify on my denon receiver at home and on my phone it's really important for me.

It changes every 2 seconds from you're offline to the normal screen. I can't download anything and I can't stream either.

PLEASE HELP

Re: Stuck in Offline Mode since installing updated Android app.

Daniel — Wed, 08 Apr 2015 08:38:26 GMT

@7Schwaene wrote:

I have the same problem with my newly updated S5. All worked fine until yesterday. I'm a premium user as well and I'm really angry. I already tried many clean reinstallations and it won't help. Since I'm mainly using spotify on my denon receiver at home and on my phone it's really important for me.

It changes every 2 seconds from you're offline to the normal screen. I can't download anything and I can't stream either.

PLEASE HELP

Try using an older apk (you can find a link in my signature). Install an older version and hopefully it'll be sorted in the next update.

Re: Stuck in Offline Mode since installing updated Android app.

7Schwaene — Wed, 08 Apr 2015 08:41:03 GMT

Now I'm officially stupid (sorry I'm no native speaker)...How do I do this? And thanks for replying this fast!

Re: Stuck in Offline Mode since installing updated Android app.

7Schwaene — Wed, 08 Apr 2015 08:53:13 GMT

Ah okay...I just got it! Thank you! It worked with an older AKP!!!!! YOu're my hero!

Re: Stuck in Offline Mode since installing updated Android app.

Daniel — Wed, 08 Apr 2015 08:58:13 GMT

@7Schwaene wrote:

Ah okay...I just got it! Thank you! It worked with an older AKP!!!!! YOu're my hero!

Great stuff, glad you're sorted. Just remember to disable automatic updates in the Google Play Store else you'll find the Spotify app will get automatically updated to the current version.

Re: Stuck in Offline Mode since installing updated Android app.

Chi3 — Wed, 14 Oct 2015 18:32:47 GMT

Yes, several times.