topic Premium features not working in Android

Premium features not working

blumeeni — Sat, 31 May 2014 12:47:32 GMT

I downloaded the latest version of Spotify a few days ago. Since then, my account is "acting like" the free version...ads, limited skips, etc. I've been a premium subscriber for about a year & have never had any problems. I've tried logging out/in, and the old version is uninstalled. Any help/suggestions would be appreciated!

Re: Premium features not working

user-removed — Sat, 31 May 2014 13:12:23 GMT

After logging out did you turn the phone off and turn it back on and then login to the app?

Re: Premium features not working

blumeeni — Sat, 31 May 2014 21:02:43 GMT

Yes

Re: Premium features not working

Joe — Sun, 01 Jun 2014 10:56:50 GMT

First thing to check is that an active premium subscription is still shown here. On that page, make a note of the username shown - if it is a 10 digit number, make sure you are logging in with facebook, otherwise with the username shown.