topic Re: Unable to sync Local Files in Android

Unable to sync Local Files

user-removed — Fri, 30 May 2014 10:17:05 GMT

Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work.

Description
I'll try to give as much info as possible

I'm trying to transfer my local music files to my spotify so ill be able to listen to music that isn't on spotify from spotify.

What are the steps you took to get to the error/issue?

Open spotify on PC and choose a destination for my local music files

Files are added to Local Files

I make a new playlist and copy them to there from local files

I open spotify on my phone (just extra info - after 10sec I have the auto turnoff screen my phone has I didnt change it)

Spotify on PC shows my phone in devices

Now the problem appears... it shows my phone in devices but when it start syncing(picture: http://1.ii.gl/E5uaxMlT.png ) my device keeps disappearing and reappearing in the devices list, therefore it does nothing? 😕 I gave it alot of time and still nothing happens.

So basically, yes, it shows the device but when I opend and let it start syncing my phone under devices keeps refreshing like its there and not there all the time. (like it shows this http://2.ii.gl/HyNvkkAR.png and then http://2.ii.gl/VC9OJJFA.png like theres no device)

Here are some pictures of what it shows in my phone (also it shows like its downloading 29 tracks while I dont have 29 tracks in my local files

http://3.ii.gl/-jo4Eio.png

http://1.ii.gl/6uZc0Q5j.png

http://4.ii.gl/5Zo539ly.png

What I expected to happen?

files transfer to phone and i can listen to them from my phone anywhere...

Did you restart your device when troubleshooting in section B?
Yes

Did you read the connection troubleshooting tips?
Yes

Your device
Galaxy S5

Device’s Operating System
Kitkat

What type of account do you have?
Premium

Space left on your device
2.15 GB

Space left on your SD card (if applicable)
28.05 GB

Is your device rooted?
No

Are you using a custom ROM, if so which one, exactly?
No

Did you set your external SD card as storage location?
It installed Spotify in my SD Card that has 28gb of space left.

Did you manually install an older version before installing the latest
version from the Play Store?
No

Do you have the same issue when switching between WiFi/Mobile Data (If
applicable)?
Irrelevant

If you said "No", when does the issue not occur?
WiFi

My mobile Spotify version
1.1.0.113

My desktop Spotify version (if applicable)
0.9.10.14.g578d350b

My mobile provider and country
Currently living in israel my provider name is Pelephone

My username
1148413913

Do you have a Spotify (non-Facebook) login?
No I use my facebook email to login.

Are you logging in with Facebook or with your Spotify login details?
Tried both (since both work)

Re: Unable to sync Local Files

Peter__ — Fri, 30 May 2014 10:32:09 GMT

Might sound silly, but have to tried turning both devices off and on again? My android phone refuses point blank to sync anything sometimes until it is restarted.

Re: Unable to sync Local Files

user-removed — Fri, 30 May 2014 14:02:27 GMT

I tried, and it didn't work, also I have 20 songs in local files and it says downloading 29 and it doesnt even start download just like you can see in the pictures...

I'm really desperate 😕

Re: Unable to sync Local Files

user-removed — Sat, 31 May 2014 13:31:57 GMT

Re: Unable to sync Local Files

user-removed — Sun, 01 Jun 2014 17:37:23 GMT

Sooo... ever gonna get help?

Re: Unable to sync Local Files

Joe — Sun, 01 Jun 2014 19:12:20 GMT

Try this slightly differently. In spotify, click on your phone and uncheck everything. Then launch spotify on your mobile, go to the oprions screen and remove the cache.

You'll then need to log back in and, once you've done that, open a playlist and tap the available offline switch at the top. The tracks should now download.

It's also worth checking the following android settings in wifi/advanced:

keep wifi on during sleep > always

auto-switch network > off

Re: Unable to sync Local Files

user-removed — Wed, 04 Jun 2014 20:31:57 GMT

no that didnt help aswell.. anything else plz

Re: Unable to sync Local Files

Joe — Wed, 04 Jun 2014 21:18:49 GMT

Could you describe what happened?

Re: Unable to sync Local Files

user-removed — Fri, 06 Jun 2014 10:27:38 GMT

My phone appeared in devices but kept disappearing and reappearing from there... I didnt touch my phone when I was in spotify only change to offline mode the songs that I put in my local files. (in a new playlist)

and still it didnt work... phone kept refreshing in the device tab and didnt transfer anything 😕

losing hope

Re: Unable to sync Local Files

Joe — Fri, 06 Jun 2014 18:35:23 GMT

You checked these settings were as I suggested?

keep wifi on during sleep > always
auto-switch network > off

Could you also check that your router has UpNP enabled and temorariy disable all firewalls, antivirus and other security software on your PC. Does this help?

Re: Unable to sync Local Files

user-removed — Fri, 06 Jun 2014 18:59:51 GMT

Yes I've chekced those settings in my phone and they were fine, I also dont have my firewall of my router on and universal plug n play is on ofcourse.. still sad 😞

Re: Unable to sync Local Files

Joe — Fri, 06 Jun 2014 19:05:16 GMT

Could there possibly be a fault with the phone's wifi radio? Can you stream spotify music over wifi without any issues?

If streaming works then the issue is either with your PC or router. Try turning off your router, PC and mobile then power them back on in the same order but don't power your mobile on until the PC has finished booting and spotify is running.

Re: Unable to sync Local Files

user-removed — Fri, 06 Jun 2014 19:15:02 GMT

There's no problem with the phone it's a brand new galaxy s5 eh

im trying to check if its really my router, maybe it's because im on a hidden wifi? that I had to add manually? my device appears in spotify so I guess thats not the problem because it reads it...

Can you tell me whats the process that is hapenning when you put a local file?

Is it uploading it to spotify servers and then download it to my phone or what?

Re: Unable to sync Local Files

Joe — Fri, 06 Jun 2014 19:30:22 GMT

No, the files go over wifi connection from PC via router to mobile. You could also try cutting out the router completely by setting up an ad hoc wireless network on your PC. Then connect both the PC and mobile to this network and try synching again.