topic Re: Samsung Galaxy S4 in Android

Samsung Galaxy S4

sparker02148 — Wed, 18 Jun 2014 23:09:47 GMT

So my previous Spotify account was linked to my Facebook. Then my account was hacked and i had to cancel it. I re-registered with Facebook and you guys were fantastic in getting my playlists back...They all show up fine in the Desktop app however when I login to Spotify on my phone, none of my playlists show up....Got any ideas on how to fix this?

Thanks Alot

Re: Samsung Galaxy S4

Joe — Wed, 18 Jun 2014 23:20:02 GMT

It's worth checking that the facebook app logs into your facebook account then go to spotify's settings page and clear the cache and data at the bottom. Then restart spotify and it should now take you to the correct account.

Re: Samsung Galaxy S4

sparker02148 — Wed, 18 Jun 2014 23:27:14 GMT

Sadly...This did not resolve the issue. Perhaps an uninstall/reinstall?

Re: Samsung Galaxy S4

Joe — Thu, 19 Jun 2014 00:36:17 GMT

Give it a try 🙂

Re: Samsung Galaxy S4

sparker02148 — Wed, 02 Jul 2014 16:28:04 GMT

Still experinencing issues with Spotify and my Droid S4.

The playlysts that are on the desktop version do not show up on my device.

Any assistance would be great

Re: Samsung Galaxy S4

Joe — Wed, 02 Jul 2014 19:31:36 GMT

It's possible there's something still adrift in your account. Could you get in touch with the support team here. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.