topic Re: Unable to upgrade Spotify Premium while abroad in Android

Unable to upgrade Spotify Premium while abroad

ollie398 — Fri, 20 Jun 2014 03:17:59 GMT

I am currently abroad on Vacation in Vietnam. When I tried to use Spotify it prompted me to upgrade the application, however I am not now gettting an error saying that Spotify is not supported in Vietnam. I am not stuck in a position where I cannot use Spotify at all, as it is prompting me to upgrade, but at the same time it won't work in Vietnam.

I am currently subscribed to Spotify Premium and I have a HTC Andriod device. Spotify is currently uselss to me as I cannot use it on my vacation.

Any help on how to overcome this issue or roll back to pevious version would be most appreciated!

Thanks,

Oliver

Re: Unable to upgrade Spotify Premium while abroad

Merik — Fri, 20 Jun 2014 10:18:35 GMT

Hey there @ollie398, welcome to the community!

Can you verify that you have a subscription still here. Make sure you are logging in with the same account as on your mobile device. If you have a subscription you should not be prompted to upgrade even if you are travelling out of country.

[Edit] Refer to Peter's reply. I misread your message. Sorry!

Re: Unable to upgrade Spotify Premium while abroad

Peter__ — Fri, 20 Jun 2014 09:43:49 GMT

You should be able to download the new app manually using the "manual" option on this page on your device:
https://m.spotify.com/uk/?group=android

Be aware, unfortunately you with the new update you will need to re-sync your offline playlists.

Once you get home, be sure to swap back to the Google Play version so you get automatic updates.

Re: Unable to upgrade Spotify Premium while abroad

Joe — Fri, 20 Jun 2014 11:01:55 GMT

The problem is that you can't access the new app in Play from Vietnam as it isn't available there. If you connect through a VPN you should be able to download and install. Alternatively try downloading the .apk from m.spotify.com - you'll need to go to android/settings/security and enable "unknown sources" to install it.

Re: Unable to upgrade Spotify Premium while abroad

ollie398 — Sat, 21 Jun 2014 05:52:39 GMT

Thanks Guys

Was able to manually download and install the version direct from spotify website and got going again!

Oliver