topic Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device in Android

Samsung Galaxy Ace: new version of spotify is not compatible with the device

Typschke — Wed, 28 May 2014 08:27:02 GMT

Hello World,

i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible for this version of spotify. Will there be a fix or do i have to buy a new cellphone?

Unable to install latest Spotify version for Android on ZTE Blade

dscdo — Wed, 28 May 2014 08:46:39 GMT

Description

I updated Spotify to the latest 'housekeeping' release of 27th May.
This updated Spotify in turn which asks to install a different application - Spotify Music.

Problem is that it seems that "Spotify Music" is no longer compatible with my device: ZTE Blade.

Google Play forbids me from install it and, therefore, I cannot use Spotify in my mobile phone anymore.

I used Micro7 ROM - Android Gingerbread.
This morning I installed KonstaKANG ROM - Android Jelly Bean.
But the problem persists: Google Play states that "Your device isn't compatible with this version".

With my OTHER device - an Android Jelly Bean tablet - I had no problems with the update.

What are the steps you took to get to the error/issue?

My last-resort attempt seems to me like a good step-by-step description of my problem to reproduce:
1. Wiped / clean all data / reset to factory
2. Installed Android Jelly Bean (KonstaKang's ROM based on CyanogenMod 10.1)
3. Installed "Spotify" from the Play Store ("Spotify Music" did not appear, not even in "More by Spotify Ltd." section)
4. Opened Spotify app, which only shows a screen titled "SPOTIFY UPDATE" saying that I "need to update Spotify", and that "this version of Spotify is no longer supported". (see screenshot 1)
5. Pressed the "Download" button that redirects to "Spotify Music" on Play Store
6. On the top of screen one can see "Your device isn't compatible with this version." (see screenshot 2)

What I expected to happen

I expect "Spotify Music" to be available to my ZTE Blade, so I can continue using it.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

ZTE Blade (specs)

Device’s Operating System

2.3.7 Gingerbread (which I had yesterday, when first reproduced the problem)
4.2.2 Jellybean (which I installed this morning but did not solved the issue)

What type of account do you have?

Premium

Space left on your device

165 MB

Space left on your SD card

14.49 GB

Space left on your External SD card

N/A

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

Yesterday I had Micro7 - stripped version of Eco7, which is in turn a minimalist version of Cyanogen MOD 7.2

Today I have KonstaKANG's port of CyanogenMod 10.1

Did you set your external SD card as storage location?

Yes (with CM7)
No (with CM10.1)

Did you manually install an older version before installing the latest version from the Play Store?

Well, yes: the last "Spotify" version, 1.0.1.985, and No: the "Spotify Music" is actually the latest, and I cannot install it.

Do you have the same issue when switching between WiFi/Mobile Data?

Yes

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

1.0.1.985

My desktop Spotify version

0.9.10.14 (not relevant for this I believe)

My mobile provider and country

NOS (former ZON), Portugal

My username

diogocravodeoliveira

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

Last version I can install/run:

Google Play, after I press the green "Download" button:

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Luigi001 — Wed, 28 May 2014 13:28:42 GMT

Same here with my Galaxy Ace, wtf....No way to now how to solve this......plz help!!!!!

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Danielwvk — Wed, 28 May 2014 13:39:05 GMT

Me too; Spotify Help!

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Peter__ — Wed, 28 May 2014 14:06:56 GMT

I have escalated this over to the Spotify team to look into for you guys.

Hang in there!

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Peter__ — Wed, 28 May 2014 15:21:10 GMT

Hey guys!

Would you be able details (like above) in the template over on the troubleshooting post?:
http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082

The more detail we have about the devices that are affected, the easier it is for the devs to narrow down the issue.

Thanks!

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Luigi001 — Wed, 28 May 2014 15:56:31 GMT

As asked the template

=== START OF TEMPLATE ===

Description

Please describe the problem

After notification in Spotify that a necessary update was available before opening Spotify and opening Google Playstore to get the update, in there was the message that my device was not compatible with this (Spotify)version

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. After the problem I first removed Spotify from my device

2. Then I reinstalled it

3. Opened Spotify and get the same message that I first have to update, coming in the same loop as mentioned as the problem

4. After that I tried all steps of Troubleshooting mentioned on the [Android] Troubleshooting Spotify site

Sill the same problem

What I expected to happen

To open Spotify and enjoying the great App as always J

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy Ace (GT-S58301)

Device’s Operating System

Buildnumber Gingerbread.XXMA1, Android version 2.3.6 (just typing over what I can find under ‘system’ because I don’t know this kind of things)

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

1,29 GB

Space left on your SD card (if applicable)

1,5 GB

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

“No” (don’t know)

Are you using a custom ROM, if so which one, exactly?

“No” (don’t know)

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

Can’t see anymore because I’ve removed it now, but it was always updated…..until yesterday anyway

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

Ben, Holland

My username

luigimari0

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

=== END OF TEMPLATE ===

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Stormlord_44 — Wed, 28 May 2014 17:51:25 GMT

Got the same problem with a Galaxy Y Pro Duos (GT-B5512), plus, I attempted to download and install the new app manually from https://m.spotify.com and although the app was downloaded and I enabled installing from unknown sourses in settings, the app did not install.

I selected both "Verify and install" and "Package Installer" and although it was verified, it did not install.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Danielwvk — Wed, 28 May 2014 18:01:07 GMT

== START OF TEMPLATE ===

Description

Please describe the problem

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. got a message to update Spotify.

2. Updated Spotify and started Spotify

3. Got a message (see attachment 1) to download a new compitable Spotify

4. Went to the android market again, but got the mesaage my Galaxy Ace wasn't compitable with Spotify Music.

5. So I am not able to download Spotify Music

What I expected to happen

To open Spotify and enjoying the great App as always J

Did you restart your device when troubleshooting in section B?

Did you read the connection troubleshooting tips?

Your device

Samsung Galaxy Ace (GT-S5830i)

Device’s Operating System

Buildnumber Gingerbread.XXMA1, Android version 2.3.6

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

40 MB

Space left on your SD card (if applicable)

1,5 GB

Space left on your External SD card (if applicable)

1,4 GB

Is your device rooted?

“No”

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

Yes

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

Latest Version

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

Hi, Holland

My username

FamilieWilms

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

see attachments

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

xx00 — Wed, 28 May 2014 18:24:44 GMT

Pls guys fix the samsung galaxy issue, as i am unable to download the new version, just like mentioned previously it says this version is not compatible with the device!!!!!

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

NBerk — Wed, 28 May 2014 19:25:37 GMT

I have the same problem on my ACE-i. The only reason that I use premium was listening music on my phone. And now it doesn't support. I cancelled my subscription. I hope this is just a bug. If this is fixed, I'll subscribe again asap.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

G_Ace — Wed, 28 May 2014 19:38:17 GMT

Spotify will lose most of its customers who own a Galaxy Ace (or other "old" devices) if it's not quickly fixed.

Spotify va perdre la plupart de ses clients qui possèdent un Galaxy Ace (ou d'autres «anciens» appareils) si une solution n'est pas apportée rapidement.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

travelgirl — Wed, 28 May 2014 19:54:17 GMT

This is a joke.

I fully understand what has happened and why Spotify has take action.

I am not willing to fill out all these forms etc I dont even understand what half of it means!

I am just very annoyed as I am travelling on friday, just payed for Spotify and now the new version is

not compatible with the Samsung Galaxy Ace.

I really dont want to cancel my subscription as you have to pay to sign up again! But why should I have to

pay for a full month when yet again I dont get a full months usage of it!

If its not randomly deleting my playlists and I cant even recover them its just not letting me in to my account.

Im fed up Spotify!

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

monderwa — Wed, 28 May 2014 21:08:17 GMT

Unfortunately, I have the same issue 😞

Description

I installed Spotify from the Play Store, and got the message to update. Then, I went to m.spotify.com and followed the link to the new app on the play store. It said that my device was not compatible. Finally, I tried to do the manual install which ended in the message "Application not installed" (with a nice green tickmark ;))

What are the steps you took to get to the error/issue?

Installed Spotify, started it and got the update message
Went to the mobile page m.spotify.com
Followed the link to the play store (to Spotify Music)
Got a message that my device was not compatible
Went back to the mobile page
Downloaded the apk
Tried to install it, but got a message "application is not installed"
Double checked the menu to see of it really was not installed (it wasn't)

What I expected to happen

That Spotify Music would install

Did you restart your device when troubleshooting in section B?

Yes, I tried the procedure twice

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy Young gt s5360

Device’s Operating System

Android 2.3.6

What type of account do you have?

Premium

Space left on your device

118MB

Space left on your SD card (if applicable)

N/A

Space left on your External SD card (if applicable)

3.74 GB

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

I am not sure, but at least I did not do it myself. I installed Spotify and I can't move it to the external SD card, so I guess it is installed there.

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

I can't test that since I have no SIM card

If you said "No", when does the issue not occur?

Wifi

My mobile Spotify version

I don't know, since I can't do anything in Spotify anymore. But it is the latest version from the APP store (i.e. the one that is discontinued since May 28)

My desktop Spotify version (if applicable)

0.9.10.14.g578dr50b

My mobile provider and country

N/A

My username

monderwa

Do you have a Spotify (non-Facebook) login?

Nope

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

Nope, but they would look the same as those posted by user 'dscdo' in the second message in this thread.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

crazyfacka — Wed, 28 May 2014 23:30:04 GMT

I'm experiencing the same issue on my LG P-500. Can't even use the old app! What the heck Spotify? This is quite an unexpected move, more so when apparently many of your 2.3 users are premium subscribers. I'm afraid my subscription won't last long unless this is fixed.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Liam — Thu, 29 May 2014 00:05:51 GMT

I'm looking through the manifest and nothing is jumping out at me.

The min api is 9 - Android 2.3.

Either there's something else, or they've manually marked it as not compatible.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Liam — Thu, 29 May 2014 00:11:47 GMT

There appears to be no armv6 native code...

So, many cheaper devices won't work.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Stormlord_44 — Thu, 29 May 2014 01:09:15 GMT

What does this mean Liam? Do we have to throw our 1 and a half year cell phones to the closest garbage can and run and buy new ones just to be honoured to have spotify's beautiful service?

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

Horsefarmer — Thu, 29 May 2014 02:46:03 GMT

Honestly, this is bull**bleep**.

Do i really have to buy a new phone for 100$ dollars, just to use the newer version of spotify?

When my Galaxy Ace have worked so flawlessly over the past years, what was the logic behind doing so alot of cheaper android phone won't work with the newer spotify version.

Re: Samsung Galaxy Ace: new version of spotify is not compatible with the device

G_Ace — Thu, 29 May 2014 06:59:17 GMT

Any chance to have an updated version today or do I have to cancel my subscription and go to deezer?