topic Re: Latest version Spotify Android keeps crashing! in Android

Latest version Spotify Android keeps crashing!

SinnerNL — Wed, 02 Jul 2014 06:29:09 GMT

Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one.

It suddenly stops playing and I need to force it tio stop from my Android settings menu.

I'm on Android 4.4.2 and Spotify version 1.1.1.162

Any help would be greatly appreciated, use this daily...

best regards,

Sven

Re: Latest version Spotify Android keeps crashing!

Joe — Wed, 02 Jul 2014 10:42:07 GMT

Could you try a clean reinstall. Follow the steps in this post to make sure all traces of spotify have been removed.

Re: Latest version Spotify Android keeps crashing!

SinnerNL — Tue, 08 Jul 2014 20:51:53 GMT

Tried it, removed all... Fresh install... Still keeps crashing...
Sometimes if I wait long enough it will start again after a few minutes and hang again a few moments later...

Skipping a song will sometimes cause a "hang"

Re: Latest version Spotify Android keeps crashing!

Joe — Tue, 08 Jul 2014 20:55:17 GMT

What device are you using and do you have an external SD card?

Re: Latest version Spotify Android keeps crashing!

SinnerNL — Tue, 08 Jul 2014 21:07:21 GMT

HTC one M8 and yes there is an external SD card. But everything, including offline synced lists is on my device

Re: Latest version Spotify Android keeps crashing!

Joe — Tue, 08 Jul 2014 22:16:25 GMT

But if you followed my instructions, everything would have been deleted. Can you confirm you followed all the steps in my post, including deleting any spotify folders on both internal and external storge?

Re: Latest version Spotify Android keeps crashing!

SinnerNL — Wed, 09 Jul 2014 06:39:52 GMT

Hi Joe,

Yes, I did indeed remove spotify and used a file explorer to remove any traces of it.

It was gone. I checked the SD card as well, but it was never on there so I could not find it there.

Then I reinstalled it, resynced my playlists and was back to the problems.

Re: Latest version Spotify Android keeps crashing!

Joe — Wed, 09 Jul 2014 09:08:31 GMT

So you reformatted the external SC card too? What device are you using? Does it work without the SD card?

Re: Latest version Spotify Android keeps crashing!

SinnerNL — Wed, 09 Jul 2014 10:15:34 GMT

No I did not reformat the SD card, I never used spotify on there and there was no trace of spotify on there. There are other files on there though.

I'm using spotify on a 3 month old HTC one M8, I have not tried it without the SD card... I use my SD card for file storage and such

Re: Latest version Spotify Android keeps crashing!

Joe — Wed, 09 Jul 2014 10:23:00 GMT

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

Re: Latest version Spotify Android keeps crashing!

SinnerNL — Wed, 09 Jul 2014 10:33:13 GMT

Willdo, thanx for the support!

Re: Latest version Spotify Android keeps crashing!

ERFANAX — Wed, 08 Oct 2014 15:00:28 GMT

YEA same thing happening over and over here .i tired to clear the data .force stop .uninstall and re-install the app still same error: "unfortunatley ,spotify stopped"

what kinda app is this ? just worked 2 days .

sound could and 8 track works without problem never crashed online or offline

Re: Latest version Spotify Android keeps crashing!

Daniel — Wed, 08 Oct 2014 15:12:12 GMT

@ERFANAX wrote:

YEA same thing happening over and over here .i tired to clear the data .force stop .uninstall and re-install the app still same error: "unfortunatley ,spotify stopped"

what kinda app is this ? just worked 2 days .

sound could and 8 track works without problem never crashed online or offline

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

Re: Latest version Spotify Android keeps crashing!

bulawebs — Thu, 30 Oct 2014 20:38:22 GMT

I fixed mine. Was the dang battery doctor.

Here is the fix

http://mobileforums.info/index.php?p=/discussion/269/fix-spotify-crashing-even-after-re-install