topic MicroSD Problem in Android

MicroSD Problem

BuckHomesworth — Tue, 15 May 2012 18:53:26 GMT

Hi All,

I just signed up for Spotify Premium, because so far I have been enjoying the product very much.

Unfortunately, I seem to have hit a wall and can't get through.

Although I have followed the instructions here: http://www.spotify.com/fr/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-card/

And spent a good deal of time reading through the community boards, I can't seem to solve my problem.

I am on a Motorola Atrix running Android 2.3.6 with a Sandisk 32gb external MicroSD. I have already cleared cache, reinstalled, and cleared out all spotify directories from my phone, then reinstalled to select the external SD on the login screen.

Even so, when I go into spotify, it tells me I'm at capacity and cites the storage specs of my internal storage.

I have over 30gb free on my external.

Is this a bug? If so, when will it be fixed? Is there a workaround, besides a factory reset or rooting?

I would love to stay on Premium, but if something as basic as this doesn't work, I don't believe I will be able to stay subscribed, or recommend this product to my friends.

Thanks!

Alex

Re: MicroSD Problem

licenced — Tue, 15 May 2012 19:05:14 GMT

Yeah it's a pain .... Are you sure you are specifying the correct location for the external SD card? This link has some advice on how to find it as it can be different depending on which handset you have: http://www.julian-young.com/2011/04/21/finding-the-spotify-external-sd-location/

Re: MicroSD Problem

BuckHomesworth — Tue, 15 May 2012 19:19:06 GMT

I feel pretty confident, as I've browsed around in a filemanager.

I believe my external is in the default /mnt/sdcard

I even see a /mnt/sdcard/android/data/com.spotify.mobile.android.ui in there...

So I have no idea what the issue could be, it seems the software may be buggy. It's hard to tell since it's not giving me any helpful feedback...

Re: MicroSD Problem

licenced — Tue, 15 May 2012 19:21:45 GMT

Given that you have the com.spotify... directory there, the /mnt/sdcard location is likely to be the 'external' partition of the Atrix's internal memory, rather than actually on your SD card - if you remove the SD card from your phone can you still see that in the filemanager?

I had a Google for you and couldn't find anything concrete on this - sorry!

Re: MicroSD Problem

BuckHomesworth — Tue, 15 May 2012 20:46:46 GMT

Well, this is stupid. I had the wrong directory.

It was actually /mnt/sdcard-ext

Thanks for helping me find this solution.

I blame the unclear file manager!

Re: MicroSD Problem

licenced — Wed, 16 May 2012 00:33:04 GMT

Cool! Glad to help.