topic Re: Cannot log in from any device in Android

Cannot log in from any device

mickefy — Wed, 09 Jul 2014 22:07:14 GMT

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without any error message. When I try to login to the web player it just hangs. Logging to the spotify control panel works.
My ip-address geolocation is Swedish.

Re: Cannot log in from any device

Peter__ — Tue, 15 Jul 2014 18:55:03 GMT

Is your country set to Sweden on this page?
https://www.spotify.com/account/profile/

Re: Cannot log in from any device

mickefy — Wed, 16 Jul 2014 19:14:49 GMT

Yes, it is set to Sweden.

Re: Cannot log in from any device

Peter__ — Wed, 16 Jul 2014 20:18:42 GMT

Can you log in using your phone on your mobile network (not WiFi)?

Re: Cannot log in from any device

mickefy — Thu, 17 Jul 2014 07:38:39 GMT

I've tried that now and if switch to mobile network it actually works. I've also tried it using wifi at a friends house who has another internet provider and it works there to.
But as soon as I switch back to my wifi i doesn't work again. Does it mean that Spotify thinks that that my ip-address is not in Sweden?

Re: Cannot log in from any device

Peter__ — Thu, 17 Jul 2014 17:31:52 GMT

Logging in from your mobile network should reset the abroad counter and give you access to your account for another 14 days even if it did think your country was wrong.

Something isn't quite right here, I would suggest you get in touch with the Spotify support team directly using the online contact form and they can check over your account for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.