topic Re: Skips songs, Z2 Tablet in Android

Skips songs, Z2 Tablet

Aotw — Sun, 20 Jul 2014 20:40:38 GMT

Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify.

Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playing next song for 1-2 seconds and then skips to next direct. If i put it at "high quality" instead it all seem to work just fine.

Havnt noticed any problems on my HTC Once phone or my other tablet, a Asus TF300.

Re: Skips songs, Z2 Tablet

taraiannotti — Sun, 20 Jul 2014 21:21:16 GMT

I'm having the same issue, but with my iphone. It fast forwards my songs, and skips them after a few seconds. I tried listening to Spotify on my desktop and it's working fine. Is this a glitch with the new Spotify update? If so, how do we fix this?

Re: Skips songs, Z2 Tablet

Joe — Sun, 20 Jul 2014 23:11:32 GMT

@Aotw that can happen sometimes with a poor internet connection or, occasionally, server issues.

Re: Skips songs, Z2 Tablet

Joe — Sun, 20 Jul 2014 23:12:57 GMT

Hey @taraiannotti the iOS section is over here.

Re: Skips songs, Z2 Tablet

Aotw — Mon, 21 Jul 2014 00:08:51 GMT

@Joe Could it have any to do with that i'm not using premium? I just reallised i cant choose extreme quality on my mobile phone since it's a premium feautre, but on my tablet i can choose extreme, but as a free user i shouldnt be able to on my tablet? And this somehow then i try to stream on extreme anyway it creates some sort of bug and makes it skip songs?

Re: Skips songs, Z2 Tablet

Joe — Mon, 21 Jul 2014 10:53:58 GMT

You're right, the extreme option shouldn't be available to you on mobile devices as a free user. Does it only happen when you select "extreme"?

Does extreme still show as an option if you reinstall spotify?

Re: Skips songs, Z2 Tablet

Aotw — Mon, 21 Jul 2014 11:41:33 GMT

Yea, as far as i been able to notice it only happens then "extreme" is choosen under settings on my tablet. If i go to high it works as it should. Allready removed and reinstalled the app yesterday but just did so again and i can still choose "extreme".

If i try to choose extreme on my mobile phone it says premium features only, no such warning on my tablet. I do belive i have had the option for "extreme" in past on my phone also.

Re: Skips songs, Z2 Tablet

Joe — Mon, 21 Jul 2014 12:33:41 GMT

I'll mention this to the spotify staff as it does look like a bug to me too. Thanks for pointing it out 🙂

Re: Skips songs, Z2 Tablet

meahtenoha — Mon, 21 Jul 2014 14:08:08 GMT

Hey @Aotw thanks for reaching out about this.

First of all, have you already tried a clean reinstallation on your device? Give that a go and let us know if you can still reproduce this--thanks!

Re: Skips songs, Z2 Tablet

Aotw — Mon, 21 Jul 2014 14:34:25 GMT

Hey @Meredith

This is a completely new Sony Z2 tablet from the shop and yes i have allready once wiped my tablet since i got it and done a clean installation of whole tablet last friday then i recieved it, then i only had a few apps installed.

I did do a factory reset/clean install on my old tablet a Asus Transformer TF300T just now, installed Spotify, changed to "extreme" quality and very first thing it dit was to skip to next track, and same thing on a few others i tracks i tried playing. Going back to "high" quality it works perfect.

So thats 2 different tablets with same problem, with fresh installations.

Re: Skips songs, Z2 Tablet

meahtenoha — Tue, 22 Jul 2014 08:35:53 GMT

Hey @Aotw & @taraiannotti

Thanks for posting more info guys. If you could both confirm the following we can continue investigating:

1. Device(s) affected

2. Spotify app version installed

3. Device OS

Re: Skips songs, Z2 Tablet

Aotw — Tue, 22 Jul 2014 10:02:02 GMT

1. Sony Xperia Z2 Tablet (WiFi)

2. Spotify 1.1.2.453

3. Android 4.4.2

1. ASUS Transformer Pad TF300T (WiFi)

2. Spotify 1.1.2.453

3. Android 4.2.1

Re: Skips songs, Z2 Tablet

taraiannotti — Fri, 01 Aug 2014 14:36:46 GMT

Hey @meredith it's an iphone 4 with iOS 7.1.2. The Spotify version is 1.5.0. I am still having this issue with Spotify

Re: Skips songs, Z2 Tablet

Peter__ — Fri, 01 Aug 2014 15:53:59 GMT

@taraiannotti - There is an open bug about this on iOS here too:
http://community.spotify.com/t5/Bugs/iOS-Tracks-Skipping-on-WiFi-4G/m-p/655830#M2616