topic Re: Spotify Wont Launch on my Nexus 7 (2013) in Android

Spotify Wont Launch on my Nexus 7 (2013)

champs777 — Wed, 30 Jul 2014 18:23:35 GMT

Description

When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image) Spoify never passes this. Eventually I get the "Spotify isn't responding". I have uninstalled, reinstalled, rebooted, etc and nothing can correct the issue.

What are the steps you took to get to the error/issue?

1. Open Spotify

What I expected to happen

I expect Spotify to launch

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Nexus 7 (2013)

Device’s Operating System

4.4.4

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

8.49 GB

Space left on your SD card (if applicable)

N/A, Nexus Device

Space left on your External SD card (if applicable)

N/A, Nexus Device

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

SlimRom 4.4.4 Build (link)

Did you set your external SD card as storage location?

N/A

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A Wifi Only

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

1.2.0.534

My desktop Spotify version (if applicable)

N/A (Mobile Issue Only)

My mobile provider and country

Sprint PCS / USA

My username

aaronchampagne

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify Login

Do you have any screenshots you can attach to more clearly explain your issue?

Screenshot.

Re: Spotify Wont Launch on my Nexus 7 (2013)

Liam — Wed, 30 Jul 2014 23:13:07 GMT

Have you tried opening the app in landscape mode or with WiFi turned off?

I have a Nexus 7 and have no issue (although I am running rooted stock).

Liam

Re: Spotify Wont Launch on my Nexus 7 (2013)

champs777 — Thu, 31 Jul 2014 00:35:13 GMT

I have tried the following:

1) Wifi Off

2) Wifi Off & Landscape

3) Wifi On & Landscape

All options yield the same results. The all just have a black screen with the menu button in the top left. =(

Any other ideas? Thank you for your assistance!

Re: Spotify Wont Launch on my Nexus 7 (2013)

jkocan4 — Mon, 04 Aug 2014 00:05:36 GMT

The exact same thing just started to happen to me yesterday. Worked perfectly for so long too.

Re: Spotify Wont Launch on my Nexus 7 (2013)

MichaelJerzak — Mon, 04 Aug 2014 00:17:30 GMT

have you tried a clean reinstallation?

Re: Spotify Wont Launch on my Nexus 7 (2013)

jkocan4 — Mon, 04 Aug 2014 00:20:10 GMT

I've tried about 3 times now. Mine isn't rooted by the way

Re: Spotify Wont Launch on my Nexus 7 (2013)

MichaelJerzak — Mon, 04 Aug 2014 00:21:56 GMT

have you tried rebooting the device? sometimes that helps alot

Re: Spotify Wont Launch on my Nexus 7 (2013)

jkocan4 — Mon, 04 Aug 2014 01:04:25 GMT

Well it seems like its all fixed now. I did restart it ealier, but I also cleared my cache. Appreciate the response. Thank you.

Re: Spotify Wont Launch on my Nexus 7 (2013)

MichaelJerzak — Mon, 04 Aug 2014 01:07:13 GMT

you're Welcome. Have a good day 🙂 always glad to help

Re: Spotify Wont Launch on my Nexus 7 (2013)

champs777 — Mon, 04 Aug 2014 03:41:00 GMT

I have installed/uninstalled on at least 3 occasions. I have also cleared data/cache for the application. None of that have corrected the issue. I will try to factory reset the device.