topic Re: Albums not saving in Android

Albums not saving

Dgbarwell — Wed, 13 Aug 2014 09:39:55 GMT

Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green and then returns to normal. I have not yet tried to save this from my laptop because I have not had access yet and cannot use the web player at work.

Does anyone else have this problem or is there a limit set to how many albums you can save?

Re: Albums not saving

user-removed — Wed, 13 Aug 2014 10:56:43 GMT

How many albums saved?

Re: Albums not saving

Dgbarwell — Wed, 13 Aug 2014 11:00:23 GMT

Not sure, quite a few. Is there an easy way to tell?

I actually tried this earlier and it does look however like this is now saving OK. So fingers crossed, this may be OK

Re: Albums not saving

user-removed — Wed, 13 Aug 2014 11:15:53 GMT

I can tell you the limit of section is really big and not reached easily.

It might be a network problem or such at Spotify when this occurs.

Please let me know if this problem is with you again in future.

Re: Albums not saving

JamesMD86 — Wed, 13 Aug 2014 13:50:21 GMT

I've been having the same issue recently. Even albums I save and then download for offline use have disappeared after 10 mins or so. When I go back and hit "Save" on them they automatically start to download again.

Re: Albums not saving

Dgbarwell — Wed, 13 Aug 2014 14:08:33 GMT

back again!

Re: Albums not saving

Dgbarwell — Wed, 13 Aug 2014 14:09:11 GMT

so annoying. Just checked my music again and the songs have disappeared. Not sure when but they lasted a few hours this time at least

Re: Albums not saving

user-removed — Wed, 13 Aug 2014 14:27:27 GMT

Hey there.

I'm sorry about this.

This is now escalated to right team in Spotify for investigating.

Please watch this space and post all related information, like device used and Spotify version.

Re: Albums not saving

Dgbarwell — Wed, 13 Aug 2014 14:32:18 GMT

sure, I am using a Nexus 5 running Cyannogenmod 11 and using Spotify version 1.2.0.534

I know I am not using a standard Android but I did not have any problem until 2 days ago

Re: Albums not saving

Peter__ — Wed, 13 Aug 2014 16:06:32 GMT

Your Music (which is the Song/Album/Artist tabs) have a maximum storage of 10,000 tracks. If you have hit that limit, then unfortunately any new content you save will not be saved.

Re: Albums not saving

Dgbarwell — Wed, 13 Aug 2014 19:07:01 GMT

I just checked my songs, there is 9351

Re: Albums not saving

user-removed — Wed, 13 Aug 2014 19:57:33 GMT

You're near limit. It might be the problem.

Re: Albums not saving

candylazovic — Thu, 14 Aug 2014 18:21:03 GMT

Same here, Spotify glitch. I cannot "save" albums. The moment I click "Save" to save an album, the Save button returns to it's same "Save" position, not "Saved." I cannot save any albums except on my cell phone. And I hardly have any saved albums. I doubt there's a limit. It's a glitch. Spotify, please reply, and please repair.

Re: Albums not saving

user-removed — Thu, 14 Aug 2014 18:35:01 GMT

Hey there.

Sorry for no reply.

This is at right team. Hopefully soon fixed 🙂

Thanks for patience.

Re: Albums not saving

JamesMD86 — Thu, 14 Aug 2014 20:40:27 GMT

Problem solved. Kinda sucks there's a limit on saved albums though.

Re: Albums not saving

meahtenoha — Fri, 15 Aug 2014 09:05:00 GMT

Hey guys if you're still experiencing this issue please keep posting the following details:

1. Spotify version

2. Android's OS

3. Exact device

4. How many songs you have saved in Your Music

Re: Albums not saving

dinomight — Mon, 18 Aug 2014 02:57:14 GMT

This is a problem on desktop, web, and mobile.

For Android:

1. Spotify 1.3.0.423

2. Android 4.4.2

3. Samsung Galaxy S4

For Desktop:

1. Spotify 0.9.12.6.gb06f3f09

2. Windows 8.1

9,055 Total Songs

Re: Albums not saving

Dgbarwell — Tue, 19 Aug 2014 08:49:18 GMT

I am now having a problem removing albums where it says its removed but nothing actually goes. Are you getting this too?

Re: Albums not saving

Dgbarwell — Tue, 19 Aug 2014 09:47:48 GMT

I have now just deleted all data, removed the app and reinstalled. Its working OK for now. Not sure if this will last for long though

Re: Albums not saving

MKOMADOWSKI — Tue, 19 Aug 2014 15:29:39 GMT

I'm now getting this problem. i've downloaded a few albums, now i'm trying to download another and it won't let me save it...just out of the blue.

i'm on android device Samsung Galaxy S5

Spotify version: 1.3.0.423

Number of Songs: 115