topic Re: black screen in Android

black screen

T5Tart — Wed, 20 Aug 2014 19:26:25 GMT

Sony Xperia Z1 upgraded spotify a couple of months ago

ever since then I get a black screen

have re installed

Desktop works fine

but I use it mainly for music in the car

Really I am paying for premium and cant use it

I am about to cancel my subscription

anyone know a fix ?

Re: black screen

kbrooksc — Wed, 20 Aug 2014 23:19:09 GMT

Hi there! Hadn't heard of this one before. I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!