topic Re: Not working at all. Galaxy s4 in Android

Not working at all. Galaxy s4

brebre334 — Mon, 25 Aug 2014 00:18:20 GMT

Whenever I try to open spotify on my phone it doesn't work. It sits on a blank screen. I tried to uninatall and re install and that did not help at all. I pay for spotify premium so this is very irritating. What can I do to fix this?

Re: Not working at all. Galaxy s4

JvdB01 — Mon, 25 Aug 2014 11:38:41 GMT

I have this problem too on the note 3, do you also only see the menu button?

Re: Not working at all. Galaxy s4

Jason — Mon, 25 Aug 2014 14:08:08 GMT

Hey guys!

That's certainly not what we like to hear!

Just to get a better idea of the systems you're running on, could you confirm which version of OS and Spotify you're currently running? Also, whereabouts is Spotify saved; the SD card or the device itself?

Thanks in advance.

Re: Not working at all. Galaxy s4

JvdB01 — Mon, 25 Aug 2014 14:11:10 GMT

In my case, as I said, note 3 with standard os. Spotify is saved on the internal memory. The app is the newest, up to date version.

Re: Not working at all. Galaxy s4

Jason — Mon, 25 Aug 2014 14:15:50 GMT

@JvdB01 Thanks for letting us know and so quickly too...Good work!

It's not ideal but have you tried out the reinstall? instructions on how to do so can be found over at: https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Re: Not working at all. Galaxy s4

JvdB01 — Mon, 25 Aug 2014 14:18:53 GMT

Yes, I've tried reinstalling several times including removing cache and data.

Re: Not working at all. Galaxy s4

JvdB01 — Mon, 25 Aug 2014 15:27:32 GMT

Are there any other possible solutions? I premium so basically my money is being eaten now.

Re: Not working at all. Galaxy s4

JvdB01 — Mon, 25 Aug 2014 15:27:44 GMT

*am premium

Re: Not working at all. Galaxy s4

brebre334 — Mon, 25 Aug 2014 16:52:32 GMT

Yeah, all I can see is the menu option.

Re: Not working at all. Galaxy s4

brebre334 — Mon, 25 Aug 2014 16:54:42 GMT

It's the most recent version on spotify, and it is saved onto the device. I've let it sit there and "load" for an hour and it doesn't do anything. The only thing I can see is the menu button but that doesn't work either.

Re: Not working at all. Galaxy s4

brebre334 — Mon, 25 Aug 2014 16:56:57 GMT

Yes, I have reinstalled several times and it hasn't helped.

Re: Not working at all. Galaxy s4

JvdB01 — Tue, 26 Aug 2014 15:32:43 GMT

Is this it? That much for the "solution"

Re: Not working at all. Galaxy s4

JvdB01 — Tue, 02 Sep 2014 14:54:56 GMT

This is starting to piss me off!!! I use spotify DAILY, now I can't use it AT ALL, GREAT SUPPORT HERE, "oh, it doesn't work, reinstall, that doesn't work? Oh, I dunno, do it yourself" I am a PAYING customer, is that how you treat those? I would like a solution to my problem or at least more effort than THIS!

Re: Not working at all. Galaxy s4

TheScarletBlues — Tue, 02 Sep 2014 16:55:54 GMT

I've been having this same issue for 2 weeks and I posted a topic about it a week ago and have gotten no responses! This is really annoying.

Re: Not working at all. Galaxy s4

TheScarletBlues — Tue, 02 Sep 2014 17:34:16 GMT

Does anyone else get the message that Spotify has stopped and the options to either hit OK or report it? That is what happens for me every time.

Re: Not working at all. Galaxy s4

JvdB01 — Wed, 03 Sep 2014 09:22:47 GMT

Only if I wait a while, if I don't force close it though, it will slow my phone down to a cripple.

Re: Not working at all. Galaxy s4

1260188035 — Wed, 03 Sep 2014 14:19:30 GMT

I am having the same problem with my Galaxy S4. Im very upset about it too. Has anyone found a solution yet? Anyone know how to contact Spotify other than through this question and answer site?

Re: Not working at all. Galaxy s4

Daniel — Wed, 03 Sep 2014 14:50:08 GMT

@1260188035 wrote:

I am having the same problem with my Galaxy S4. Im very upset about it too. Has anyone found a solution yet? Anyone know how to contact Spotify other than through this question and answer site?

You can contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Re: Not working at all. Galaxy s4

TheScarletBlues — Wed, 03 Sep 2014 15:00:11 GMT

I put a ticket in yesterday. Hopefully I will get a response sometime today.

Re: Not working at all. Galaxy s4

MauriceFallou — Fri, 05 Sep 2014 15:04:53 GMT

Hi all,

Exactly the same issue here.

Blank screen with just a not working menu button.

It almost worked the first time I launched it, but it stops and now always blank...

I am on a Galaxy Note with a custom ROM. Every other app I have work just fine....