topic Re: cannot upgrade to premium in Android

cannot upgrade to premium

aarichr1216 — Tue, 09 Sep 2014 00:14:25 GMT

I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong password. I didn't even put a password in. Please help

Re: cannot upgrade to premium

Daniel — Tue, 09 Sep 2014 04:57:39 GMT

Strange. And this is trying to do it through the app?

I suggest you try and upgrade via the Web: https://www.spotify.com/uk/account/overview/

You shouldn't have any issues using this

Re: cannot upgrade to premium

aarichr1216 — Tue, 09 Sep 2014 16:31:06 GMT

This link brings me to the same upgrade page as the app does. Still doesn't work. Am i gonna have to do it on a computer?

Re: cannot upgrade to premium

Daniel — Tue, 09 Sep 2014 19:49:04 GMT

Please can you try? If that fails it may be an anomoly with your account and I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.