spotify Grey screen

Brandtair — Thu, 18 Sep 2014 14:55:42 GMT

Recently after re-instaling the spotify app I do only get a Grey screen with a not working menu button.
On Xperia t android 4.3. Does somebody know how to solvent this problem?

Re: spotify Grey screen

Daniel — Thu, 18 Sep 2014 15:01:38 GMT

I know you said this occured after a re-install, but to make sure it's a completely clean install can you try doing the following:

NOTE: You will lose all preferences & offline playlists in doing this!

Uninstall the app from Settings - Apps then scroll to the Spotify app and tap on it, then press 'Uninstall' (or any other way you usually uninstall apps).

Once done using a file manager (such as ES File Explorer) make sure that the below folders are deleted (the second one may be still remaining from the older version of Spotify):

/Android/data/com.spotify.music
/Android/data/com.spotify.mobile.android.ui

Note: - Make sure to check both Emulated/0/ AND the /ext_sd/ locations for these folders as they could be on Internal memory or/and external SD card.

When all folders are removed go to the play store and install the Spotify Music app again (Direct Link).

Official guides for a clean reinstallation here
If using an external sd card to store your cache (Offline Playlists) on Android 4.4.2+ then please read instructions in the thread here: [Android 4.4.2+]Cache on external SD card is possible

Re: spotify Grey screen

Brandtair — Thu, 18 Sep 2014 17:56:06 GMT

I have done like you said and looked for remaining programs after uninstaling the application and couldn't fint any remaining. Then I reinstalled spotify without any improvement.

topic Re: spotify Grey screen in Android

spotify Grey screen

Re: spotify Grey screen

Re: spotify Grey screen