topic Re: Offline mode broken on Android 4.4.2/Galaxy S4 in Android

Offline mode broken on Android 4.4.2/Galaxy S4

pauljsolomon — Wed, 20 Aug 2014 16:42:50 GMT

After I upgraded to Android 4.4.2 on my Galaxy S4, my offline mode stopped working (starts downloading, stops after 30 or so songs are removed, then removes all files) in my spotify phone client. Offline mode works perfectly on my laptop). I even uninstalled and reinstalled the spotify client on my phone, but no luck.

I got a reply from support that this is a known problem but have had crickets since (several replies back to them). Anyone know if this is fixed yet or going to be fixed?

This issue is important enough to me that I may cancel my premium support if this continues to be broken, as I often travel to areas with low/no phone reception.

If someone from Spotify support ever reads this, please reply to my emails.

-paul.

Re: Offline mode broken on Android 4.4.2/Galaxy S4

kbrooksc — Thu, 21 Aug 2014 00:34:27 GMT

Hey there! do you have a case # that we could use to help escalate this for you?

Re: Offline mode broken on Android 4.4.2/Galaxy S4

pauljsolomon — Wed, 24 Sep 2014 15:51:30 GMT

01515370

Re: Offline mode broken on Android 4.4.2/Galaxy S4

Daniel — Wed, 24 Sep 2014 17:42:53 GMT

Hi. I've escalated and requested an update for you.

Re: Offline mode broken on Android 4.4.2/Galaxy S4

Greg — Wed, 24 Sep 2014 18:36:00 GMT

Hey!

Sorry for the delay on this, someone will be in contact via email soon.

Re: Offline mode broken on Android 4.4.2/Galaxy S4

Nadja_1978 — Mon, 19 Jan 2015 16:19:36 GMT

Hallo,
I'm also using a phone with Android 4.4.2 and I've got the same problem. As there is no Wi-Fi at my campus, offline playlists are essential for me. I hope the issue will be fixed soon.