topic Re: After reinstall Spotify wont work without SD-Card in Android

After reinstall Spotify wont work without SD-Card

MantastyleR701 — Wed, 24 Sep 2014 23:39:20 GMT

Hello Guys, I had a few issues with the Spotify App and therefore I reinstalled it. So I started it an it greeted me with a Message which says that there is no SD-Card found or not enough Storage. Before I made some more Space on my Phone I had no problem running the App but now with even more Space on my Phone it does not work anymore? Is there a way without SD-Card?

I'm using a Samsung Galaxy SII with Android 4.1.2 and ~550mb Space left. I got Spotify Premium and no SD-Card

i've already tried reinstalling multiple times without success.

Re: After reinstall Spotify wont work without SD-Card

Daniel — Thu, 25 Sep 2014 02:12:25 GMT

Hi,

Can you check you have this folder on your phone and that it is not empty?

Android/data/com.spotify.music/files/spotifycache

Can you uninstall the app and then check this folder no longer exists and also if you see another folder in Android/data that is com.spotify.mobile (I can't remember, but it's named something like this, basically check there are no Spotify folders left).

Once verified, reboot your phone and then try to install the app.

Let me know if this works.

Re: After reinstall Spotify wont work without SD-Card

MantastyleR701 — Thu, 25 Sep 2014 08:09:20 GMT

It. says that the Folder is writeprotected. It does Not let me delete it.
I tried a filebrowser and with computer

Re: After reinstall Spotify wont work without SD-Card

Daniel — Thu, 25 Sep 2014 09:35:18 GMT

And that's AFTER uninstalling the Spotify app???

If so, that's definately an issue with Android. Can you check if there are any Software Updates for your phone? You're on the latest official release of Android, but Samsung may have pushed a fix for writing to internal memory.

Can you check the properties of the folder and see if you can remove the write protection?

Don't suppose you're rooted at all? If you are, we may be able to do something.

Re: After reinstall Spotify wont work without SD-Card

MantastyleR701 — Thu, 25 Sep 2014 10:24:24 GMT

I've redone my whole Phone now. I resetted everything back to Zero. The app runs fine again now.. thx for your support

Re: After reinstall Spotify wont work without SD-Card

Daniel — Thu, 25 Sep 2014 10:37:51 GMT

Hi, that would have been the next step but wanted to rule out every other possibility first.

It seems that for whatever reason when uninstalling the app Android did not remove the folder and instead made it write-protect. So when you re-installed the app it couldn't write to this folder causing your issues.

Sorry you had to go down the full wipe route, but hope you understand that this was caused by the Android OS and not the Spotify app.

On a plus side, you'll probably find your phone is a bit smoother and may notice some battery improvements due to a 'spring clean'. I tend to wipe mine every time a new base is released as I find it helps. Glad you're sorted at least.

Re: After reinstall Spotify wont work without SD-Card

MantastyleR701 — Thu, 25 Sep 2014 11:31:09 GMT

Yeah at some point I had to full wipe my Phone anyway so it doesn't matter at all. It was full of stuff and went pretty slow and laggy..

Works much smoother and faster after wipe so at the end it is all fine 😄

btw. I wasn't able to delete anything on my Phone before the wipe happened for no real reason so it was definitly a OS related problem