Constant Connection Issues

BroBro — Wed, 01 Oct 2014 00:12:45 GMT

As long as I have been using Spotify, which spans two different models of mobile phones and two telcos, I have never had much luck with getting it to play or even search over data connection.

Currently I have a Nexus 5 4.4.4 with Telstra and any time I try to search for new music it states that I am offline even when I verified I have a strong data connection.

I have followed other suggestions of clearing the cache and even reinstalling the application but this never helps, I can't use a main part of this application and it is frustrating, does anyone have any advice?

Old Mobile was a Samsung Galaxy S3 with Vodafone, same problem, spotify never connected over data even if it was working for other apps such as facebook or reddit.

Re: Constant Connection Issues

kbrooksc — Wed, 01 Oct 2014 00:24:46 GMT

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!

topic Re: Constant Connection Issues in Android

Constant Connection Issues

Re: Constant Connection Issues