topic Re: Spotify cannot be killed, constant network traffic in Android

Spotify cannot be killed, constant network traffic

biterror — Tue, 07 Oct 2014 07:14:25 GMT

Android 4.4.2, LG G2, latest Spotify. According to Android System Info, Spotify is always running. If I kill it, it is immediately relaunched. At 10 AM, Spotify has caused network traffic worth 3 MB (My Data Manager). I can also see packets flowing to and from sto3-accesspoint-a42.sto3.spotify.com with tcpdump on my router. I believe Spotify is one of the main reasons to excessive battery drain on my phone. If this goes on, I will have to terminate my Spotify Premium account.

Re: Spotify cannot be killed, constant network traffic

Daniel — Tue, 07 Oct 2014 08:51:32 GMT

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

If you want to really reduce traffic you should also disable notifications from the settings screen.

Re: Spotify cannot be killed, constant network traffic

biterror — Tue, 07 Oct 2014 19:23:51 GMT

Thanks. I have disabled notifications and everything else I thought might be causing network traffic. Still, Spotify is calling home every 1...3 minutes. 😞

Re: Spotify cannot be killed, constant network traffic

Daniel — Tue, 07 Oct 2014 20:21:03 GMT

What if you set it to offline mode? It may be connecting for connect.

Re: Spotify cannot be killed, constant network traffic

biterror — Wed, 08 Oct 2014 06:13:57 GMT

I did clean install and as soon as I ran Spotify for the first time, it started talking to spotify.com and it won't stop. I switched it to offline mode, no help:

08:52:38.912223 IP lon3-weblb-a4.lon3.spotify.com.https > 10.1.0.100.35930: Flags [P.], seq 3288:3325, ack 756, win 252, options [nop,nop,TS val 2431578049 ecr 920958], length 37
08:52:38.912282 IP lon3-weblb-a4.lon3.spotify.com.https > 10.1.0.100.35930: Flags [F.], seq 3325, ack 756, win 252, options [nop,nop,TS val 2431578049 ecr 920958], length 0
08:52:39.118336 IP 10.1.0.100.35930 > lon3-weblb-a4.lon3.spotify.com.https: Flags [.], ack 3325, win 364, options [nop,nop,TS val 921248 ecr 2431578049], length 0
08:52:39.148138 IP 10.1.0.100.35930 > lon3-weblb-a4.lon3.spotify.com.https: Flags [.], ack 3326, win 364, options [nop,nop,TS val 921252 ecr 2431578049], length 0

This goes on and on. Almost 1 MB of data had been transferred in one hour. And I can't kill Spotify - it is always relaunched if I do.

Re: Spotify cannot be killed, constant network traffic

Daniel — Wed, 08 Oct 2014 08:51:35 GMT

Hi, this is odd. I'm not sure what's happening. I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

If you're rooted you could use DroidWall which acts as a firewall for your phone and can block such traffic.

Re: Spotify cannot be killed, constant network traffic

biterror — Wed, 08 Oct 2014 15:00:42 GMT

Thanks for the pointer, I sent my problem report to Spotify.