topic Re: Android app dropping tracks in offline mode in Android

Android app dropping tracks in offline mode

drakan72 — Mon, 13 Oct 2014 17:19:03 GMT

ok, so i recently switched to premium, as i dont have a large data allowance, and spotify is blocked on works wifi. thing is i am having a very annoying problem since. i download songs to my device so i can listen offline, but everyday it is randomly dropping tracks, and so i have to go online again so it can re-sync. i did a test and checked how much data the app was using when it had dropped 5 tracks today, i then let it sync the 5 tracks back to my device, and when i checked the data again, it had gone up slightly, suggesting that in offline mode, the app is actually deleting tracks 😕

the device i am using, if it helps, is, Motorola Moto G, running latest kitkat 4.4.4. there is no SD card on this device, so before you ask, i am storing on the phones internal memory.

really hoping this can be fixed as i want to stick with premium, but if it keeps doing it i may just have to go back to the inferior catologue on google music 😞

Re: Android app dropping tracks in offline mode

drakan72 — Mon, 13 Oct 2014 17:25:15 GMT

OMG, just 20 mins after letting it sync, it has dropped a song!

Re: Android app dropping tracks in offline mode

Peter__ — Mon, 13 Oct 2014 17:31:29 GMT

There is an open bug about this, unfortunately it has been an issue for some people for a long time.

http://community.spotify.com/t5/Spotify-Bugs/Android-New-music-won-t-stay-downloaded-2/idi-p/387428

Re: Android app dropping tracks in offline mode

drakan72 — Mon, 13 Oct 2014 17:34:54 GMT

many thanks Peter, i will post on that thread and provide info about my device