topic Re: spotify saying wrong pw? in Android

spotify saying wrong pw?

user-removed — Fri, 17 Oct 2014 03:59:36 GMT

i'm trying to upgrade but it just says "sorry wrong password!"

my case number is 01930631 btw

Re: spotify saying wrong pw?

Daniel — Fri, 17 Oct 2014 04:13:19 GMT

Hi there! The team works very hard to get back to users as soon as possible (normally about 24hrs). Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Check your spam filter if you haven't seen the automated email from the team. Once you reply you'll hear back shortly.

Re: spotify saying wrong pw?

Grace — Fri, 17 Oct 2014 13:34:24 GMT

Hey xmarcv,

If you haven't received a reply still, try using a different browser window to see if that helps (if you're sure you're using the right password!).

Re: spotify saying wrong pw?

user-removed — Fri, 17 Oct 2014 13:35:39 GMT

i tried their suggestions but it's not working, and it's taking out money for something i can't even use! ugh

Re: spotify saying wrong pw?

user-removed — Fri, 17 Oct 2014 13:37:24 GMT

i'm doing this directly from the app itself.

Re: spotify saying wrong pw?

Daniel — Fri, 17 Oct 2014 15:48:18 GMT

Have you tried resetting your password? You say you have a case number, have you replied to the email requesting an update?