topic Re: Android App says no internet connection available while on t-mobile in Android

Android App says no internet connection available while on t-mobile

ddkurowski — Thu, 23 Oct 2014 00:36:09 GMT

Hello!

Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info:

Phone: HTC One M8

Android Version: 4.4.4

Spotify Version: 1.5.0.739

APN: fast.t-mobile.com

Attempts to log out and log back in are unsuccessful as when i try to login, it says that there's no internet connectiona available. I've tried resetting the cache and rebooting the phone, i've tried a restart of the device and that didn't resolve the issue either.

The only thing i know of that's changed recently is my M8 received the KitKat 4.4.4 update. If i connect to wi-fi then i'm able to stream music just fine no problem, it's whenever i try to do it over cell is where I run into problems.

Has anyone else on T-Mobile been having any issues as of late with streaming anything on Spotify?

Re: Android App says no internet connection available while on t-mobile

MichaelW — Thu, 23 Oct 2014 09:11:39 GMT

Hi there,
Welcome at the Spotify Community!

Have you already tried to reinstall Spotify by following the guide below (which has some additional things that needs to be cleared) from our 'Android Expert'?

To reinstall Spotify on Android, please follow all the steps correctly as given in this topic.

Please let us know if that helped for you.

Re: Android App says no internet connection available while on t-mobile

Daniel — Thu, 23 Oct 2014 09:37:49 GMT

I suspect this is to do with ipv6 on T-Mobile in the US. Can you edit your APN to be ipv4?

Open Settings > Mobile data > Access Point Names > T-Mobile GPRS (fast.t-mobile.com) > APN protocol, and change the selection from IPv6 to IPv4/IPv6

Re: Android App says no internet connection available while on t-mobile

ddkurowski — Thu, 23 Oct 2014 11:36:54 GMT

Thanks for your suggestions!

Michael - I've checked and verified those folders mentioned in those steps do not exist, I have also tried formatting my SD card and reinstalling the app after a reboot but to no avail.

Daniel - unfortunately it appears the apn settings are locked and I'm unable to edit them.

Re: Android App says no internet connection available while on t-mobile

Daniel — Thu, 23 Oct 2014 11:56:23 GMT

Is it possible you can try creating a new APN but with IPv4 support? Use the detail (or copy from your current apn, then select ipv4/ipv6 from the right section.

http://support.t-mobile.com/docs/DOC-2090

Re: Android App says no internet connection available while on t-mobile

ddkurowski — Thu, 23 Oct 2014 13:32:09 GMT

I'm able to create the new APN but when try to switch to it, a few seconds later it switches back automatically to the default IPv6 only APN.

Re: Android App says no internet connection available while on t-mobile

Daniel — Thu, 23 Oct 2014 13:59:43 GMT

Can you delete the original APN (Open it up, then tap the 3 dot menu in the top right and then tap delete) then re-select your newly created one?

Re: Android App says no internet connection available while on t-mobile

ddkurowski — Thu, 23 Oct 2014 14:02:31 GMT

The APN is locked down pretty tight, It doesn't give me the ability to reset or remove the default APN.

Re: Android App says no internet connection available while on t-mobile

Daniel — Thu, 23 Oct 2014 14:24:40 GMT

Blow!

So the usual fixes aren't working..... I'm afraid it might be a call to T-Mobile Support and see if they can switch you back to ipv4. FYI T-Mobile in the US are the only carrier fully using ipv6 and this has caused a few cponflicts with apps... just search the NET.

I'm sure Spotify will eventually support it, but for the time being it's worth seeing if T-Mobile can do anything their end.

Re: Android App says no internet connection available while on t-mobile

beatupford — Thu, 23 Oct 2014 15:18:11 GMT

I found that clicking the menu option and then choosing "reset to default" seemed to work for me.

Re: Android App says no internet connection available while on t-mobile

ddkurowski — Thu, 23 Oct 2014 15:41:44 GMT

I reset the apn settings and it worked for a just a moment, i started streaming a song and it seemed to work just fine, but then tried streaming another one and I ran into the same issue as before.

I'm working on reaching out to t-mobile to see what assistance they can give.

Re: Android App says no internet connection available while on t-mobile

Daniel — Thu, 23 Oct 2014 17:38:49 GMT

Sounds like tmob have enforced their apn. PITA

Re: Android App says no internet connection available while on t-mobile

DomZeal — Sat, 25 Oct 2014 16:09:19 GMT

I have exactly the same issue. Sony Z2 on tmobile LTE

Re: Android App says no internet connection available while on t-mobile

ddkurowski — Sat, 25 Oct 2014 16:13:18 GMT

I did talk to someone with T-Mo Technical Care and did say that he'd been getting a number of calls from people with 4.4.4 reporting issues with 3rd party apps connecting to the internet. So for right now i'm gonna hold out and see if HTC possibly sends out a hotfix for it.

I'm able to connect using wifi no problem so i just download the tracks and play it in offline mode.

Re: Android App says no internet connection available while on t-mobile

beatupford — Mon, 27 Oct 2014 18:24:25 GMT

Same here, in the interim, I did make a new APN that seems to be working. you may want to set one up with these parameters as well.

Everything was working but mms so I wiped out the MMS Proxy and port and made sure the mmsc had a dash in tmobile like the default one did.

I also compared the type to the default and made the change to "default,mms,supl,admin,hipri" MAKE SURE THERE ARE NO SPACES

Re: Android App says no internet connection available while on t-mobile

RfurSwipe — Tue, 28 Oct 2014 17:53:50 GMT

I had the " no Internet connection" error msg on my tab3 at the same time as having the "silent running" problem, even tho' the connection was fine. When I changed the quality of the stream below "extreme " both probs were solved. I think it was simply a bandwidth issue. Try it......nothing to lose?

Re: Android App says no internet connection available while on t-mobile

ch3burashka — Sat, 22 Nov 2014 00:06:33 GMT

I've been having this frustating issue for a while now. Created a new APN using IPv4, works like a charm now. Thanks!

Re: Android App says no internet connection available while on t-mobile

christels — Sat, 22 Nov 2014 05:04:18 GMT

I'm having the exact same problem. For 3 weeks now.

Re: Android App says no internet connection available while on t-mobile

christels — Sat, 22 Nov 2014 05:10:48 GMT

Just tried this. Seems to be working for the moment!

Re: Android App says no internet connection available while on t-mobile

chinicuil — Tue, 25 Nov 2014 00:47:28 GMT

Nothing has worked for me. Not reinstalling, deleting directory files, creating new APN. I have talked to Spotify technical help, T-Mobile technical help and HTC technical help. I'm paying for a service I can't use. The issue is definitely with the whole IPv4 protocol Spotify uses while T-Mobile uses IPv6. My default APN is locked and neither T-Mobile nor HTC were able to unlock it; I can add a new APN but a few seconds later it will just switch back to the default.

I tried other services like Rdio and Pandora, they work fine. Will have to cancel my Premium subscription until this gets fixed.