topic Re: Connectivity Issues + Can't Search For Songs On Mobile in Android

Connectivity Issues + Can't Search For Songs On Mobile

user-removed — Fri, 07 Nov 2014 07:49:05 GMT

Hello I just purchased the OnePlus One and the past few days the Spotify app has been giving me quite a bit of trouble. Every time I click into it it says that it's offline, even though I have full 4G LTE bars.

The biggest issue, however, is that most of the time when I'm on the go and not connected to wi-fi, searching for any song will bring up the "Oops, something went wrong" error. Doesn't matter if I use Google Now voice search to pull up the song directly or try to indirectly reach an artists page from the songs I do have saved already, I can't listen to ANY song unless I have it already saved. This is incredibly frustrating because everything else on the phone has been working well and now if a song pops into my head instead of being able to listen to it I have to wait til I get home or to work to connect to the wi-fi for the app to work. Please release an update or help me asap!

Thank you!

Re: Connectivity Issues + Can't Search For Songs On Mobile

MichaelW — Fri, 07 Nov 2014 08:41:27 GMT

Hi there,
Welcome at the Spotify Community!

Have you already to tried to logout and login afterwards? Sometimes something simple as this already fixes the problem.

And have you already tried to reinstall Spotify on your Android device?

To reinstall Spotify on Android, please follow all the steps correctly as given in this topic.

Re: Connectivity Issues + Can't Search For Songs On Mobile

user-removed — Fri, 07 Nov 2014 09:37:01 GMT

Thanks!

I'd reinstall, but I have about 40GB synced and would hate to lose all that. I tried logging out and logging back in. I don't want to speak too soon but I'll def check back later today whether or not this solution works!

Re: Connectivity Issues + Can't Search For Songs On Mobile

Daniel — Fri, 07 Nov 2014 11:46:14 GMT

T-Mobile US at all????

Check the troubleshooting guide at the top of the forum about how to create a new APN without ipv6.

Re: Connectivity Issues + Can't Search For Songs On Mobile

user-removed — Fri, 07 Nov 2014 11:48:04 GMT

Yes it is. There is a separate APN set up for ipv6 so that's definitely not what's causing it.

Re: Connectivity Issues + Can't Search For Songs On Mobile

Daniel — Fri, 07 Nov 2014 11:50:29 GMT

Can you confirm that the APN you re using is ipv4? Spotify doesn't work over ipv6 at present.

Re: Connectivity Issues + Can't Search For Songs On Mobile

user-removed — Fri, 07 Nov 2014 11:51:47 GMT

Confirmed, as my data doesn't work at all over ipv6 for some reason 😛

Re: Connectivity Issues + Can't Search For Songs On Mobile

Daniel — Fri, 07 Nov 2014 12:09:10 GMT

Hmm... It sounds like it's still trying to use the ipv6 APN maybe. I know on some phones you can create a new APN and then after a while it will revert back, can you try completely deleting the ipv6 APN, check all the settings for your ipv4 APN then reboot.

Re: Connectivity Issues + Can't Search For Songs On Mobile

user-removed — Fri, 07 Nov 2014 12:18:47 GMT

I can't delete the v6 but I noticed the APN type section was missing the following values: hipri,dun. No clue what those values do but might they help?

Also updated to 1.7.0. I've got a long commute ahead of me back home so hoping for the best!

Re: Connectivity Issues + Can't Search For Songs On Mobile

user-removed — Sat, 08 Nov 2014 05:17:19 GMT

Alas the problem still isn't solved. Even worse, I can't receive MMS anymore :(. It's still very tempermental unless on Wi-Fi.

Re: Connectivity Issues + Can't Search For Songs On Mobile

Peter__ — Sat, 08 Nov 2014 11:57:45 GMT

I have opened a bug for this here:
http://community.spotify.com/t5/Spotify-Bugs/Android-T-Mobile-No-Internet-Connection/idi-p/973865

Re: Connectivity Issues + Can't Search For Songs On Mobile

rookie2987 — Sun, 05 Jul 2015 06:02:14 GMT

I have a similar problem but there is NO search button! What do I do?