topic Re: spotify crashes when using 3g connection in Android

spotify crashes when using 3g connection

viniciusdessaun — Tue, 18 Nov 2014 14:41:34 GMT

Hi,guys!

I'm having a problem with spotify when I'm using my 3g connection. It just doesn't work,keeps crashing all the time . It keeps saying that I'm offline ,even though I'm not. Meanwhile,all my apps are working just fine: youtube,my browser,my online games,etc.Only spotify won't work. when I'm on wifi works fine,the bug happens when I'm using 3g. By the way,me mobile is a Moto E and I got android 4.4.4 running.

Can you please help me? It would be great!!

Thanks in advance and greetings from Brasil!!!

Re: spotify crashes when using 3g connection

Rodrigo — Tue, 18 Nov 2014 14:50:53 GMT

Hello! Welcome to the community!

This is a known issue and the staff is currently gathering information about it. If you could post a reply answering these questions, it would be great!

What's your Android version? (On most Android devices, it's on Settings > About)
What's your Spotify app version?
What's your carrier?

Re: spotify crashes when using 3g connection

viniciusdessaun — Tue, 18 Nov 2014 16:35:31 GMT

Hello!

My spotify version is 1.7.0.830

My Android version is 4.4.4

My device is a motorola Moto E.

I hope you can find a solution for this annoying issue.

Thanx!!!

Re: spotify crashes when using 3g connection

Rodrigo — Tue, 18 Nov 2014 16:40:49 GMT

Thanks for the information. What's your service provider (Tim, OI, Claro, Vivo)?

Re: spotify crashes when using 3g connection

viniciusdessaun — Tue, 18 Nov 2014 23:06:31 GMT

Vivo

Re: spotify crashes when using 3g connection

Rodrigo — Tue, 18 Nov 2014 23:10:21 GMT

Thank you!

Re: spotify crashes when using 3g connection

Daniel — Fri, 21 Nov 2014 12:58:40 GMT

Can you try a clean install as per the guide below:

[GUIDE] How to fix common issues for Spotify on Android