topic Re: Please Help. in Android

Please Help.

BorgyBollozos — Wed, 19 Nov 2014 10:54:44 GMT

Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a Samsung Galaxy Tab 7.7. As of November 19, 2014.

Re: Please Help.

Carina — Wed, 19 Nov 2014 14:09:30 GMT

Hey @BorgyBollozos and welcome to the community!

Does this only happen to your followed artists or aren't you able to save ANY music?

Could it be that you've reached the limit of 10.000 songs under "Your Music"?

Re: Please Help.

BorgyBollozos — Wed, 19 Nov 2014 14:11:51 GMT

Hello @Carina!

I have already followed old and new artists, and the new one's i could no longer save their albums. I keep saving them, but when i close the app on my Tab, then i open it again, the albums/songs i saved went back to zero again.. as to the old artists, i cant save their new hits as well.

About the 10,000-song limit, i can only give you a ball park number. Estimated songs i have saved are around 1,000 more or less.

I hope you have an idea regarding this issue. Thanks for sharing your time on this matter.

- Borgy

Re: Please Help.

Daniel — Fri, 21 Nov 2014 12:37:06 GMT

Can you try a clean install as per the below guide:

[GUIDE] How to fix common issues for Spotify on Android

Re: Please Help.

BorgyBollozos — Fri, 21 Nov 2014 16:34:07 GMT

My Spotify is working well and going smoothly.. thanks kind sir @Daniel..