topic Re: Music not staying synced in Android

Music not staying synced

herc182 — Sat, 22 Nov 2014 16:27:08 GMT

I sync the playlists I want. Then I close spotify and when I reopen it, it starts downloading the same playlists again. It's as if it has no memory of having downloaded it! What's going on? I just upgraded to Samsung note 4. Didn't have these issues with the note 3 (same apps installed apart from kit kat 4.4.4 being on the note 4)

Thanks

Re: Music not staying synced

Daniel — Sat, 22 Nov 2014 17:49:15 GMT

Can you try a clean install following the issues code linked to on my signature?

Re: Music not staying synced

herc182 — Sat, 22 Nov 2014 17:58:32 GMT

I have done a clean install a few times. Uninstall. Reboot. Install. Also looked for any spotify folders before rebooting and there weren't any.

Re: Music not staying synced

Daniel — Sat, 22 Nov 2014 21:34:54 GMT

Sounds like you're therefore having the same prolems as everyoe else in this thread.

Possibly post your details there and maybe also contact support to see if they have any oter ideas:

You can contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Re: Music not staying synced

herc182 — Sat, 22 Nov 2014 22:23:57 GMT

I took out SD card and installed. It works now. Could be a card problem (which also doesn't seem to allow me to delete or write stuff to it - another dud from sandisk. That's the 3rd card to do it to me!

Re: Music not staying synced

Daniel — Sat, 22 Nov 2014 22:36:05 GMT

Ah. That certainly sounds like it, have you tried formatting your sd card?

Re: Music not staying synced

herc182 — Sun, 23 Nov 2014 08:17:58 GMT

The memory card was in my note 3 - no problems.

Then moved it to note 4, and it wouldnt let me format, delete or add anything. Formatting would actually reinstate everything that I tried to delete via my pc!

Have contacted sandisk for a new card - but I am confused why the SD card matters because spotify saves to the phones memory - not sure why it would impact spotify!

Re: Music not staying synced

Daniel — Sun, 23 Nov 2014 09:35:58 GMT

The app installs to internal memory, however on install it determines where to store the cache based on the volume with the greatest free space. Which is ordinarily the sd card.