topic Re: forgot my spotify account in Android

forgot my spotify account

correrya000 — Sat, 22 Nov 2014 21:48:03 GMT

Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough

Re: forgot my spotify account

Jordi — Sat, 22 Nov 2014 21:51:50 GMT

Hi there welcome to the community,

You should get in contact with Spotify Support by using this form.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

Re: forgot my spotify account

correrya000 — Sat, 22 Nov 2014 22:37:26 GMT

Didn't work

Re: forgot my spotify account

Merik — Sat, 22 Nov 2014 22:39:52 GMT

@correrya000 wrote:
Didn't work

Can you please provide more information - are you receiving any error?

Re: forgot my spotify account

correrya000 — Sun, 23 Nov 2014 04:07:24 GMT

No I forgot my username email and password but I have the credit card used to use the 30 day free trial

Re: forgot my spotify account

correrya000 — Sun, 23 Nov 2014 04:08:28 GMT

I'm trying to cancel my premium subscription using my credit card

Re: forgot my spotify account

Daniel — Sun, 23 Nov 2014 08:00:51 GMT

Did you contact support using the form provided? Sorry are normally pretty good and respond within 24hrs

Re: forgot my spotify account

correrya000 — Sun, 23 Nov 2014 15:22:43 GMT

Yes they didnt respond

Re: forgot my spotify account

Jordi — Sun, 23 Nov 2014 18:06:46 GMT

Could you send me your 8 digit case number? I can speed things up a little bit.

Re: forgot my spotify account

correrya000 — Sun, 23 Nov 2014 21:49:55 GMT

Card

Re: forgot my spotify account

correrya000 — Sun, 23 Nov 2014 21:50:09 GMT

Is that what u ment

Re: forgot my spotify account

Daniel — Sun, 23 Nov 2014 21:58:01 GMT

Hi there, he meant case number. When you contacted support via the contact form you should have received an automated response with a case number. If you can let us know what it is we can get it escalated for you if you're having trouble getting a response.

Please also note, although the email states 'Do not respond' you can reply to the email to chase as it will get monitored.

Re: forgot my spotify account

correrya000 — Sun, 23 Nov 2014 23:04:33 GMT

Oh okay Spotify Case # 02066136

Re: forgot my spotify account

Daniel — Sun, 23 Nov 2014 23:19:05 GMT

Thanks. I'll put this through the escalation channels for you now.

Re: forgot my spotify account

Richard — Mon, 24 Nov 2014 13:11:29 GMT

@correrya000 wrote:
Oh okay Spotify Case # 02066136

It looks like this has been dealt with, but let us know if there's anything else you need.