topic Re: stuck in offline mode in Android

stuck in offline mode

hcoffey — Fri, 01 Jun 2012 15:05:05 GMT

I am using spotify on an HTC inspire and its stuck in offline and seeing as I'm a paying customer I'd like to fix this ASAP without losing my music.

Re: stuck in offline mode

Jude — Fri, 01 Jun 2012 15:08:50 GMT

This is a widespread issue that has just appeared. I have announced it here.

We will keep you updated.

Re: stuck in offline mode

Faction85 — Fri, 01 Jun 2012 15:14:34 GMT

Will spotify be issuing credits to accounts who pay for spotify?

Re: stuck in offline mode

user-removed — Fri, 01 Jun 2012 15:16:37 GMT

Spotify is working on it hard. Be patient.

Re: stuck in offline mode

Cpb40 — Fri, 01 Jun 2012 15:34:14 GMT

Eurg You pay for spotify and I dont even work 😞 *CRY*

Re: stuck in offline mode

user-removed — Fri, 01 Jun 2012 15:41:42 GMT

@Cpb40 wrote:

Eurg You pay for spotify and I dont even work 😞 *CRY*

I do not have any problems. I listen Spotify all the time now in Online mode. Windows Phone app is outdated, but I can live with it until Microsoft updates it. Then Spotify can be totally awesome and I can remove this (When it works) from my signature! 😄

Re: stuck in offline mode

hcoffey — Fri, 01 Jun 2012 15:39:48 GMT

Glad you don't have issues but that has nothing to do with my topic. I wasn't asking to have people telling me theirs does.

Re: stuck in offline mode

user-removed — Fri, 01 Jun 2012 15:42:47 GMT

As I say before, Spotify is working hard with this problem. Be patient. There is no solution for now, but Spotify is working on fix.

Re: stuck in offline mode

hcoffey — Fri, 01 Jun 2012 15:48:30 GMT

Patience I have but paying for a service you can't use is poor business. If they issued credit for paying customers during these types of situations then I'm sure people would be more understanding.

Re: stuck in offline mode

user-removed — Fri, 01 Jun 2012 15:52:26 GMT

I do not think so. You can except a problems with any service. There is no service or machine that works 24/7.

Re: stuck in offline mode

hcoffey — Fri, 01 Jun 2012 15:54:34 GMT

Obviously but with good companies they will compensate to make up for it.

Re: stuck in offline mode

user-removed — Fri, 01 Jun 2012 15:54:44 GMT

Problem is fixed now.

Re: stuck in offline mode

hcoffey — Fri, 01 Jun 2012 15:57:05 GMT

Really because mine is still in offline mode.

Re: stuck in offline mode

user-removed — Fri, 01 Jun 2012 15:59:49 GMT

Try log out and then log in back.

Also keep in mind that it takes time for fix to everyone, some users are online now. All others soon when system is updated fully.

Re: stuck in offline mode

hcoffey — Fri, 01 Jun 2012 16:14:55 GMT

That worked. I'm back up and running! Thanks!

Re: stuck in offline mode

elihroth — Sat, 02 Jun 2012 12:47:14 GMT

This is the second time I've paid for a subscription and the second time I'm going to have to cancel it...my Droid Pro is constantly stuck in offline mode even when I'm sitting next to my wireless router. The ONLY reason I pay a monthly fee is so I can stream on my phone. How is Spotify different from any other service if this function is constantly not working??

Re: stuck in offline mode

JojoK — Sat, 02 Jun 2012 16:28:12 GMT

It is still not working with my Sony Tablet S (now on Android 4.0.3). Stuck in offline-mode with market app as well as with preview app. Both reinstalled, logged out etc.

My Samsung Galaxy S with CM9 has no problems.

Re: stuck in offline mode

chris_baker2007 — Sat, 02 Jun 2012 16:53:21 GMT

Still not working for me, hopefully it starts working soon.

However, like the post above me, my rooted Evo 4g with CM9 (ICS 4.04), running the same version of the app, has no problems at all.

Spotify Premium

Running preview version 0.5.0.972 on Dell Streak 7 (Android version 3.02)

Re: stuck in offline mode

blupanther — Tue, 11 Sep 2012 16:07:05 GMT

@hpguru wrote:

I do not think so. You can except a problems with any service. There is no service or machine that works 24/7.

This might be fine for you but I am paying to access music. I am paying for a service. When I don't receive what I am paying for it becomes a problem. I am a premium customer who has been in offline mode for months. No real answers have been forthcoming and I have not received any credits.

Spotify, how much longer do you think this will take. What is the progress report? I noticed a message from July stating that the issues had been fixed, but I still dont' have my online status. Frustrated because there is no real information other then Jude occasionally saying we are working on it and found a work around although we are not sure what it is.

Can I downgrade to a non-premium account then?

Re: stuck in offline mode

Goodman — Thu, 07 Mar 2013 17:14:46 GMT

I have created a bug thread for this issue:

community.spotify.com/t5/Bugs/Android-Stuck-in-offline-mode/m-p/316924

I have also linked to a form where you can provide some simple info for our developers.