topic Re: Spotify? Hello? Are you there? in Android

Spotify? Hello? Are you there?

Yo_Nathan — Fri, 05 Dec 2014 15:36:08 GMT

Phone: HTC One M8, Android 4.4.4
Premium Spotify Subscriber.
T-Mobile Uncarrier

Wonder if anyone else is experiencing a problem, in which Spotify is only working on WiFi. Not only is NOT working with 5 bars of 4G LTE, but the app is completely blank. It shows nothing. No playlist, no buttons, no words, no pictures, just a dark screen. I've killed the app, openend it up, uninstalled and reininstalled. Streaming quality is set to normal. Nothing selected that prevents me from streaming on my phone data.

As soon as I connect to WiFi, everything is absolutely fine. This wasn't always like this, within the past few weeks it's been acting up. I want to be able to use my Spotify when I'm out and about and NOT depend on a WiFi connection.

Stop telling me I'm offline, I'M NOT! You're offline Spotify, waaayy offline!

Thanks for listening, any advice will help 🙂

Re: Spotify? Hello? Are you there?

Flixx — Fri, 05 Dec 2014 15:39:24 GMT

Maybe your provider is blocking streaming media due to overuse or as a prevention rule. Can you ask your carrier if they block something?

Re: Spotify? Hello? Are you there?

Yo_Nathan — Fri, 05 Dec 2014 15:43:18 GMT

Actually, Tmobile offers free music streaming data to their Simple Choice customers, which I am. I will still check with them, and release fury if that's the case. Thanks for your input!

Re: Spotify? Hello? Are you there?

Flixx — Fri, 05 Dec 2014 15:46:05 GMT

Possibly you reached your data limit? I'm curious what T-mobile will say

Re: Spotify? Hello? Are you there?

OviiiOne — Fri, 05 Dec 2014 15:53:00 GMT

As far as I'm concerned, if you don't have data, Spotify don't show a black screen...

You must take a look at this:

[GUIDE] How to fix common issues for Spotify on Android

Re: Spotify? Hello? Are you there?

Jordi — Fri, 05 Dec 2014 15:59:50 GMT

Hi @Yo_Nathan I have moved your topic to "Help - Android".

Re: Spotify? Hello? Are you there?

Daniel — Fri, 05 Dec 2014 16:49:48 GMT

Hi there, there does seem to be an issue with T-Mobile and their use of IPv6... this is a known issue and it detailed in the guide previously linked. Please have a look at the guide to Common Issues as it gives some suggestions to work-around... and also the bug in which you can post your details.

Re: Spotify? Hello? Are you there?

Yo_Nathan — Fri, 05 Dec 2014 20:24:02 GMT

I tried the guide as soon as it was posted. Wanted to give it some time to see if the fix would continue to work and it did! Thank you all for your time and help on this matter! Fantastic app, and fantastic community.

Re: Spotify? Hello? Are you there?

Daniel — Fri, 05 Dec 2014 20:39:53 GMT

I'm curious. Could you let me know the software version you are on?

1. From any Home screen, tap the Applications icon.
2. Scroll to and tap Settings.
3. Scroll down to and tap About.
4. Tap Software information.
5. View the Software number
Let me know...

Re: Spotify? Hello? Are you there?

Yo_Nathan — Sun, 07 Dec 2014 14:04:54 GMT

Software number: 3.32.531.2

Re: Spotify? Hello? Are you there?

7970 — Mon, 08 Dec 2014 03:58:42 GMT

I'm using an htc one m8 aswell and I can't even login.