topic Spotify Connect & Yamaha Reciever problems - See the device but cannot connect. in Android

Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

ThYr0N — Sun, 07 Dec 2014 09:43:29 GMT

I have a Yamaha RX-V577 reciever with Spotify Connect and update to the last firmware.
When I try to connect spotify using the Android APP, I see the device but cannot conect to it.

What are the steps you took to get to the error/issue?

1. I star a song

2. Click on the speaker sign with a circle, and click on the receptor (Yahama device).

3. The grey rounder speaker sign goes from grey to green and the sound waves moves (like tryng to connect).

4. After a while it goes back to grey.

IMPORTANT I dont know how sometimes it works, dunno how but after trying alot yesterday It worked. But cannot reproduce it.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

ThYr0N — Sun, 07 Dec 2014 09:46:20 GMT

Just worked trying this:

Connecting first to my computer (from the spotify connect list)
Then connecting to the AV reciever.

I noticed one important thing the AV reciever when it doesnt work have a description down from the name saying in spanish "Disponible en la red" something like "available in the network", when this descriptions is not in the AV Reciever then it works.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

MX840 — Sun, 07 Dec 2014 11:19:41 GMT

I have the same trouble.

After the latest update of the app on my Galaxy S2 the connection to my Yamaha RX-V675 isn't reliable.

Sometimes the receiver is not visible or the song cannot be played. I have to restart the app or the receiver serveral times.

It's very annoying, because I paying for this service.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

user-removed — Sun, 07 Dec 2014 11:35:35 GMT

Hey there.

This issue is escalated.

Greetz!

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

ptic — Sun, 07 Dec 2014 15:53:23 GMT

I have the same issue as ThYr0N described although different reciever model - Yamaha RX-A830.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

ThYr0N — Sun, 07 Dec 2014 17:22:27 GMT

Just to know I use a Nexus 5 with Lolipop update.

I will try with a Samsung Galaxy 3.

hpguru there is some fix in the near future?

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

Sephirio — Sun, 07 Dec 2014 18:59:41 GMT

I have the EXACT same issue BUT on a Sony STR 1050! It worked fine up until lately. Sometimes I get it to work, but mostly not. When it works, it's very unreliable and often not in synch.

It still works absolutely fine with my Computer/Spotify App. I can even tell my PC to use my AVR as sound output and the connect to my PC to listen via my AVR. But connecting directly to my AVR is a PITA. Since more users have the same problem across different AVRs, it seems to be a new Spotify problem and not an issue with my AVR.

When can we expect that this issue is fixed!? I'm using this feature constantly.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

GCEV — Sun, 07 Dec 2014 22:16:50 GMT

I have exactly the same issue with my RX-V577. Im using Spotify Premium on my Nexus 5 device with Android Lollipop.

When I press Connect button on the Spotify App the receiver is shown and when I select it to start the streaming connection just fails.

As ThYri0n explained, this is not happening everytime. When its not working i can also read the text "Disponible en la red" ("Available in the network") message under the device name. When this message is not shown the streamming seems to work fine.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

Sephirio — Sun, 07 Dec 2014 23:12:42 GMT

Same behavior here. But also when it connects, the connection is less stable than before. But 85% of the time, it's not even connecting. Please fix it asap. Should be No. 1 priority.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

Sephirio — Mon, 08 Dec 2014 14:41:44 GMT

So...is anyone from Spotify reading this? The main reason I'm using spotify is connecting it to my AVR. It would be nice to get some feedback about this new issue and where it comes from as well as when it's going to be fixed.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

Sephirio — Wed, 10 Dec 2014 17:47:30 GMT

No reactions means you guys do not care at all, does it?

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

meahtenoha — Thu, 11 Dec 2014 15:42:49 GMT

Hey everyone, thanks for coming to the Spotify Community with your questions. If you could please post the following details it would be a big help:

1. Your device (e.g. iPhone 5)

2. Device's operating system

3. Spotify app version

4. Yamaha device

We'll report back when we have more info--thanks again!

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

ThYr0N — Thu, 11 Dec 2014 15:46:42 GMT

1. Your device - NEXUS 5

2. Device's operating system - Lolipop 5.0

3. Spotify app version - 1.8.0.993

4. Yamaha device - Yamaha RXV-577

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

Sephirio — Thu, 11 Dec 2014 15:59:20 GMT

It is NOT a yamaha problem. I have the the new Sony STR 1050 and it has the exact same problem.

1. Note 3

2. 4.4.2

3. 1.8.0.993

4. Sony STR 1050

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

GCEV — Thu, 11 Dec 2014 15:59:52 GMT

1. Your device - NEXUS 5
2. Device's operating system - Lolipop 5.0
3. Spotify app version - 1.8.0.993
4. Yamaha device - Yamaha RXV-577

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

MX840 — Thu, 11 Dec 2014 20:58:10 GMT

1. Your device - Galaxy S2
2. Device's operating system - 4.1.2
3. Spotify app version - 1.8.0.993
4. Yamaha device - Yamaha RX-V675

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

Jason — Tue, 16 Dec 2014 12:58:36 GMT

Hey guys!

Thanks for that information guys! We're going to get this investigated with our teams now!

As soon as we have more information, we'll report back here!

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

meahtenoha — Tue, 16 Dec 2014 14:13:55 GMT

Hey everyone! Just FYI, posting the steps you took to get to the error/issue would also be very beneficial. Thanks!

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

ThYr0N — Tue, 16 Dec 2014 14:16:19 GMT

My first post have all the info... everyone have de same type of problems.

Re: Spotify Connect & Yamaha Reciever problems - See the device but cannot connect.

meahtenoha — Mon, 22 Dec 2014 19:20:41 GMT

@ThYr0N Are you still experiencing this issue when following those steps? Your update says you were unable to reproduce.

If you're getting this please let us know. Thanks!