topic Re: Radio is not working in Android

Radio is not working

kksi — Tue, 16 Dec 2014 07:50:08 GMT

Im using Oneplus One and latest version of spotify downloaded from play market.

Radio is not working, Im getting something like 'this station cannot be played'..

I've done so far, uninstalled the app, cleared cache. Issue still persists.

Weird thing is, that when I try with another (non premium account) radio works nicely. With my own premium account I still cannot play radio.

Re: Radio is not working

user-removed — Tue, 16 Dec 2014 12:08:11 GMT

Hey there.

I'm sorry about these problems. Are you trying to play same stations with accounts?

If no, the other station is not so popular and there's no artist recommendations, so station can't be played. Try another more popular station like Manian.

Have you tried also playlist radio, not working?

If so, just come back, I will escalate this for you. For you!

Re: Radio is not working

kksi — Tue, 16 Dec 2014 12:29:17 GMT

Hello,

Yes I did try same stations .. I use the ones which are by genres, for example Tekno, Elektro are which are not working on my premium account but does work the standard account which spams adds.

Artist radios are working, as much I have tested, the issue is with these genrestations.

Re: Radio is not working

user-removed — Tue, 16 Dec 2014 13:14:44 GMT

Hey kksi.

Thanks for your time.

This is now escalated for team of Spotify.

Greetz!

Re: Radio is not working

kksi — Tue, 16 Dec 2014 13:36:02 GMT

Thank you 🙂

Re: Radio is not working

eaglecreez — Tue, 16 Dec 2014 14:11:48 GMT

I'm having the same problem along with a few others in another thread. I was told to contact Spotify Support using this link. I'd say put in a ticket / request there too, maybe that'll help get a resolution sooner.

Re: Radio is not working

user-removed — Tue, 16 Dec 2014 15:59:45 GMT

@eaglecreez wrote:

I'm having the same problem along with a few others in another thread. I was told to contact Spotify Support using this link. I'd say put in a ticket / request there too, maybe that'll help get a resolution sooner.

Hey.

This is really right option for now, just include account details together, so they can compare 2 accounts.

Re: Radio is not working

kksi — Sat, 27 Dec 2014 08:13:49 GMT

Hey,

I did make a ticket to spotify some time ago, and havent heard about this ever since.

Just tested and its working now 🙂 Jus odd that I havent got any info from spotify (expect the caseid mail) regarding my ticket.

Anyway... Rok on!