topic Re: Spotify Android App not starting: black screen in Android

Spotify Android App not starting: black screen

GFD — Fri, 28 Nov 2014 14:49:42 GMT

Hi,

Sorry to bother here but I couldn't find a way to contact Spotify itself (for now I'm paying for this ...).

This morning, Spotify on my Galaxy S3 won't start: I can launch the app, but all I get is a black screen with the Spotify logo on it (I can also tap on it, but nothing happens 😕 ).

I didn't have any problem with any other app for now so this is not a phone problem...

Spotify, please respond: I'm a paying user and this app has been updated A LOT, seeing lots of "new features", but still no bug fix for now...

If I can't have my playlists offline, why am I paying ???

Re: Spotify Android App not starting: black screen

Daniel — Fri, 28 Nov 2014 15:01:04 GMT

Please read the guide linked below for details on the most common issues and how to fix them.

[GUIDE] How to fix common issues for Spotify on Android

Re: Spotify Android App not starting: black screen

Amarro — Fri, 28 Nov 2014 15:01:23 GMT

Hello and welcome to the community 🙂

have you already tried a clean reinstallation of your android app? 🙂

Re: Spotify Android App not starting: black screen

Lethlee — Tue, 02 Dec 2014 01:20:19 GMT

Hi there,

I've read and done the clean installation about 5 times and the solution is very temporary; it always reverts to the black screen after a little while. I would never post on here if I didn't feel completely helpless. I have an HTC One M8 running 4.4.4. Is this a bug that is going to be fixed? Otherwise as much as I love Spotify, I will have to drop it because I literally can't do anything on the app.

Re: Spotify Android App not starting: black screen

Daniel — Tue, 02 Dec 2014 09:39:54 GMT

I recommend you contact Spotify Support using the form here, it may be the cache on the server side which is causing you issues when your device tries to connect. Possibly suggest when you fill out the form that they reset your user cache on the server,

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Re: Spotify Android App not starting: black screen

GFD — Tue, 02 Dec 2014 16:24:55 GMT

I'm sorry, but being obliged to reinstall the app all the time is kind of annoying

I regularly have my playlists getting unavailable offline without warning, and I regularly have to restart my phone so Spotify would start.

I have a standard phone and no problem with any other app.

How come the one app that costs me the most is so full of bugs ??

I'm paying to have my playlists available offline, but its seems that you guys prefer to add some features more than fixing bugs.

I don't mind having a beautifull play button if my music is not there !

Re: Spotify Android App not starting: black screen

joeracette — Tue, 16 Dec 2014 18:04:49 GMT

Same problem on 4.4.4. HTC One M8 and Google Nexus 7 (2012) both have the same problem. I just rode 20 hours in the car w/o music and would love to get this month's payment reversed.

Re: Spotify Android App not starting: black screen

Daniel — Wed, 17 Dec 2014 05:34:43 GMT

@joeracette wrote:

Same problem on 4.4.4. HTC One M8 and Google Nexus 7 (2012) both have the same problem. I just rode 20 hours in the car w/o music and would love to get this month's payment reversed.

Have you read the below guide?

[GUIDE] How to fix common issues for Spotify on Android

Re: Spotify Android App not starting: black screen

EarlPurple — Thu, 18 Dec 2014 10:45:12 GMT

Yes we've all read it but that means it's buggy.

I have virtually nothing running on my Samsung Galaxy S3 as suddenly the amount of RAM they provide is not enough. App writers don't care about users on old phones and resource hogging and instead want to pile on loads of features that nobody asked for, not to mention the app doing its own agenda ahead of letting the user control what they want to do.

Re: Spotify Android App not starting: black screen

joeracette — Thu, 18 Dec 2014 17:21:06 GMT

If I spend time deleting files off my SD card it will be to remove Spotify. Sorry but it's easy enough to switch to a competent app developer.

Re: Spotify Android App not starting: black screen

Nico751 — Thu, 18 Dec 2014 18:13:59 GMT

Hello

I have the same problem as everyone and have read the guide but it desn't fix the bug.

And now it's even worse since I updated my Nexus 5 to Lollipop (v5): restarting the app doesn't work at all. I have to wait for the app to work again by itself !

It'd be nice to have an update to make the app function.

Thanks.

Re: Spotify Android App not starting: black screen

joelb95 — Fri, 19 Dec 2014 08:29:26 GMT

You probably already tried this but clearing the cache worked for me

Re: Spotify Android App not starting: black screen

joeracette — Fri, 19 Dec 2014 14:00:52 GMT

Update this morning on HTC fixed the problem for now. Not sure about the Nexus 7

Re: Spotify Android App not starting: black screen

hannahugs — Tue, 02 Jun 2015 00:45:22 GMT

I am having the same problem. When I open spotify all I get is a black screen with the logo at the top that does nothing when tapped. Eventually, it will let me log in, but after that it goes black again and eventually says "Sorry, Spotify stopped working" or something like that. I have uninstalled and reinstalled over and over and it's not working at all. I am close to cancelling my subscribtion.

Re: Spotify Android App not starting: black screen

Daniel — Tue, 02 Jun 2015 08:57:36 GMT

@hannahugs wrote:

I am having the same problem. When I open spotify all I get is a black screen with the logo at the top that does nothing when tapped. Eventually, it will let me log in, but after that it goes black again and eventually says "Sorry, Spotify stopped working" or something like that. I have uninstalled and reinstalled over and over and it's not working at all. I am close to cancelling my subscribtion.

Have you followed my guide for a clean install? Please do this step-by-step including the reboot.

[COMPLETE GUIDE] How to fix most Android issues

Re: Spotify Android App not starting: black screen

hannahugs — Tue, 02 Jun 2015 19:03:07 GMT

Yes, I just did this. I didn't find any of those files listed in my file explorer, but I uninstalled and all that. Spotify still boots up as a black screen.

Re: Spotify Android App not starting: black screen

Daniel — Tue, 02 Jun 2015 20:38:06 GMT

@hannahugs what device are you using? Android version and Spotify app version? Can you check your sd card in a pc using chkdsk to see if there is any corruption?

Re: Spotify Android App not starting: black screen

EarlPurple — Wed, 03 Jun 2015 08:18:56 GMT

More nonsense from me today. Start playing a downloaded playlist and once again stop-start-freeze-no-response-black-screen like it hasn't had all night when the device was idle to do its agenda. No it wants to do it when I press the "play" button...

Re: Spotify Android App not starting: black screen

Msdiannes — Tue, 03 Nov 2015 23:01:57 GMT

Same here. Getting the same issue in my android phone. Reinstalled the app but still getting the black screen. But I already contacted spotify. I hope they would help us.

Re: Spotify Android App not starting: black screen

GFD — Wed, 04 Nov 2015 14:50:03 GMT

Don't know how you managed to do that, but I'm doubtful on whether they gonna answer: it seems to me that they are more interested in gaining new customers (who don't know about their customer relations) rather than keeping their paying customer happy...
This community is the best example: they let other cutomer handle the support for their app !!