topic Re: Offline Playlists - Android in Android

Re: Offline Playlists - Android

thai2000 — Tue, 09 Dec 2014 16:00:36 GMT

My spotify app crashes almostr every week

Re: Offline Playlists - Android

Daniel — Tue, 09 Dec 2014 16:27:39 GMT

Please read the guide linked below for details on the most common issues and how to fix them.

[GUIDE] How to fix common issues for Spotify on Android

Re: Offline Playlists - Android

thai2000 — Wed, 17 Dec 2014 16:19:17 GMT

No .. does not work .app crashes almost every day ...

Re: Offline Playlists - Android

Daniel — Wed, 17 Dec 2014 16:35:40 GMT

OK, can you give anymore info? What are you doing when it crashes... what have you tried.... what device, Android & Spotify version do you have?

Sorry, without providing some information it's hard to troubleshoot.

Re: Offline Playlists - Android

thai2000 — Wed, 17 Dec 2014 17:02:39 GMT

I use ANDROID on a samsung galaxy s3.

When the app crashes i can only restart my phone..

Most of the time i must redownload all my offline playlists.

Re: Offline Playlists - Android

thai2000 — Wed, 17 Dec 2014 17:03:46 GMT

I have the latest version of spotify...

Before i had NEVER a problem... it all started after the last update ..

Re: Offline Playlists - Android

Daniel — Wed, 17 Dec 2014 17:56:50 GMT

Did you do a clean install following this guide step-by-step?

[GUIDE] How to fix common issues for Spotify on Android

What are you doing when the app crashes?

Re: Offline Playlists - Android

thai2000 — Wed, 17 Dec 2014 18:04:30 GMT

I did that allready many tilmes.

I just listen to music ..

I think i better stop with spottify because i pay for something that does not work ..

Re: Offline Playlists - Android

Daniel — Wed, 17 Dec 2014 19:25:09 GMT

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.rtly.

Re: Offline Playlists - Android

dfnzl — Thu, 18 Dec 2014 01:04:34 GMT

That sort of sounds like an issue with the phone, rather than the app... Is it just Spotify you're having an issue with?