topic Re: Spotify crashes after 1-2 seconds in Android

Spotify crashes after 1-2 seconds

CherryUser — Sat, 13 Dec 2014 21:46:55 GMT

Hi,

Description

On a new tablet I can't get Spotify to run. A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely. I don't even get to enter my Spotify account details.

What are the steps you took to get to the error/issue?

I've followed all "clean install" instructions, repeatedly, but no success. Also reinstalled the tablet's firmware (4.1.2), but still no luck. No SD card present, so that's not causing an issue.

What I expected to happen

I expect Spotify to simply run on this Android device. I have the same Spotify version running successfully on two other Android devices (with Android 4.0.4 and 4.2.2).

Did you restart your device when troubleshooting in section B?

Many times.

Did you read the connection troubleshooting tips?

Not really applicable. I don't even get to the part where the app attempts to connect with the server. The tablet has working internet connectivity.

Your device

Cherry Mobility M-906 (a.k.a. PC906), 9.7".

Device’s Operating System

4.1.2 (Build 1870.20121227). This is the latest available for this model tablet.

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

896 MB

Space left on your SD card (if applicable)

5.04GB

Space left on your External SD card (if applicable)

not present

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

not applicable

If you said "No", when does the issue not occur?

not applicable

My mobile Spotify version

1.8.0.993

My desktop Spotify version (if applicable)

not applicable

My mobile provider and country

not applicable

My username

not applicable (since I can't even try to log in)

Do you have a Spotify (non-Facebook) login?

yes, but not applicable, since I can't even try to log in

Are you logging in with Facebook or with your Spotify login details?

n/a

Do you have any screenshots you can attach to more clearly explain your issue?

Re: Spotify crashes after 1-2 seconds

MichaelW — Sat, 13 Dec 2014 22:30:18 GMT

Hi there,
Welcome at the Spotify Community!

I'm tagging or Android Expert so he can assist you to solve this issue.

@Daniel

Re: Spotify crashes after 1-2 seconds

Daniel — Mon, 15 Dec 2014 12:46:33 GMT

Please read the guide linked below for details on the most common issues and how to fix them.

[GUIDE] How to fix common issues for Spotify on Android

Re: Spotify crashes after 1-2 seconds

CherryUser — Mon, 15 Dec 2014 16:18:05 GMT

Hi again,

I went through all the recommendations in the "how to fix common isssues for Spotify on Android". That's what I meant with my original post.

Anyone?

Re: Spotify crashes after 1-2 seconds

Daniel — Mon, 15 Dec 2014 16:43:38 GMT

Do you have any task/cache cleaners installed? Or battery manager possibly?

Re: Spotify crashes after 1-2 seconds

CherryUser — Mon, 22 Dec 2014 19:59:59 GMT

No. No task/cache cleaners. No battery manager.

Spotify was installed on a clean firmware install (and that firmware doesn't include task/cache cleaners or a battery manager).

Re: Spotify crashes after 1-2 seconds

CherryUser — Fri, 02 Jan 2015 16:52:37 GMT

Eventually got Spotify working, but only by downgrading the tablet from Android 4.1 to 4.0. Not exactly my preferred option, but the only way to use Spotify on this tablet.

I must admit that I (premium user) am disappointed by Spotify's lack of real support for my problems.

Re: Spotify crashes after 1-2 seconds

nicoalbiazul — Sat, 03 Jan 2015 00:53:08 GMT

La verdad una vergüenza la falta de respuesta del servicio técnico.