topic Re: Spotify player interrupts with strange sounds in Android

Spotify player interrupts with strange sounds

AaronSchneider — Sat, 17 Jan 2015 12:53:36 GMT

Hey Guys,

since a few days now my Spotify Android App makes strange sounds. It is deffenetly the Spotify App, becuase I tried different Speakers / Headphones and diffferent other Music Apps.

I have an OnePlus One running Android L (5.0.2) based on cm12 NIGHTLIE's (Cyanogenmod 12). I reinstalled my system and tried different Custom ROM's. It's allways the same.

I also tried to delete Spotify and reinstall, but this didn't work as well.

My brother is using the same custom ROM on a same phone and doesn't have this issues...

Thanks for your Help!

Re: Spotify player interrupts with strange sounds

Daniel — Sat, 17 Jan 2015 20:40:09 GMT

Can you elaborate a bit more on what you mean by "strange sounds"?

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android

Re: Spotify player interrupts with strange sounds

AaronSchneider — Sat, 17 Jan 2015 21:43:59 GMT

Thanks,

I read the Guide and tried the clean install, but unfortunately it still buzzes. I don't know how to discribe this sound.

It appears at apparently random places in every song. The gap between two buzzes is always different. The buzz itself is mostley different. Different tones and lengths.

As I already said: My brother has exactly the same operating system and custom ROM, also rooted and has the same phone. He doesn't have the issues.

Differences between me and my brother:

Dfferent Country: Germany

Different Username

No AK Kernel

Let me try to give you the informations shown like your example.

Description

When I try to hear a song it will interrupt at one point with a strange noice / buzz

What are the steps you took to get to the error/issue?

Nothing special. It doesnt matter what I do

Example:

Open Spotify on Android

Select a random playlist

Click the play button

Hear music

hear a buzz after a random time

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

OnePlus One

Device’s Operating System

Android L (5.0.2)

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

45,37 GB

Space left on your SD card (if applicable)

- GB

Space left on your External SD card (if applicable)

- GB

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

Yes, cm-12-20150116-NIGHTLY-bacon

Kernel: AK-085

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

My mobile Spotify version

1.9.0.1273

My desktop Spotify version (if applicable)

My mobile provider and country

UK, giffgaff

My username

1183713948

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

Re: Spotify player interrupts with strange sounds

AaronSchneider — Sat, 17 Jan 2015 21:45:56 GMT

why can't I see the rest of my Reply?

Re: Spotify player interrupts with strange sounds

Daniel — Sat, 17 Jan 2015 21:54:42 GMT

Do you have an equaliser installed? Any other sound mod that may be interferring?

Re: Spotify player interrupts with strange sounds

Daniel — Sat, 17 Jan 2015 21:55:55 GMT

Also try uninstalling the app, dcheck and delete the Android/data/com.spotify.mobile app on your SD card (if exists). Reboot. then re-install

Re: Spotify player interrupts with strange sounds

AaronSchneider — Sun, 18 Jan 2015 21:13:27 GMT

Both advices didn't help out.

Re: Spotify player interrupts with strange sounds

Daniel — Mon, 19 Jan 2015 09:14:03 GMT

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Re: Spotify player interrupts with strange sounds

AaronSchneider — Tue, 20 Jan 2015 15:43:10 GMT

I figuered out that this is a known bug of cm12...

One fix was changing in the build.prop file (which can be found in the system partition) av.offload.enabled=true to false

This unfortunately didn't fix the problem.

The Spotify support doesn't respond either...

Is Spotify Android L ready yet? Or is it just a problem of Cyanogen Mod?

Re: Spotify player interrupts with strange sounds

Daniel — Tue, 20 Jan 2015 15:50:23 GMT

@AaronSchneider wrote:

I figuered out that this is a known bug of cm12...

One fix was changing in the build.prop file (which can be found in the system partition) av.offload.enabled=true to false

This unfortunately didn't fix the problem.

The Spotify support doesn't respond either...

Is Spotify Android L ready yet? Or is it just a problem of Cyanogen Mod?

Certainly is Android 5.0.x ready... I've been using it on my M8 with a 5.0.1 GPE ROM & also the newly released 5.0.1 Sense ROM without issue.

If you're running a custom ROM on 5.0 I wonder; can you disable the option to use NuPlayer in Developer options? This is known to cause some media output issues on some devices.

Re: Spotify player interrupts with strange sounds

AaronSchneider — Tue, 20 Jan 2015 16:17:49 GMT

Well I dont know wether this changes anything, but cm12 is based on 5.0.2
I tried to disable the NuPlayer. And it did help but just for a few minutes until the buzzes came back...

Re: Spotify player interrupts with strange sounds

Daniel — Tue, 20 Jan 2015 16:58:17 GMT

Hmmm. Suggest you try the CM forum and see if they have any ideas. Unfortunately I havent used CM in a few years.

Re: Spotify player interrupts with strange sounds

AaronSchneider — Tue, 20 Jan 2015 17:20:18 GMT

thanks!

I'll do that